Policy claim, failure to deliver claim

I am very angry and disappointed with the service I have received yesterday and today from The Unlimited, when I submitted a claim on my Provider Cover, due to the loss of my mother. Firstly they've told me that my mother is not covered in the policy, then they said they will listen to their recordings. After they have found out that their story is incorrect, they came up with a second story, saying that they did not received my premium for July 2015, but I've never received any telephone call or sms notifying me.<br> <br> I had to and from conversations with different people, they told me that there's a waiting period of six month before I could claim. When I explained to them that my policy is more that two years old. Then they came up with another excuse saying that they did not receive my premium for July, this means I could not claim for my mother's death. <br> <br> The last Supervisor I've spoken with, told me that there were insufficient funds on my account, while they have deducted on the 24th of July meanwhile I had signed an agreement with them to deduct any day after the 25th of each month. I feel that The Unlimited is a money making scheme and they reaping of from poor people like me.