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silindile M
1 reviews | Active since Jul 2019
25 Oct 2021, 06:40
Policy cancelled.they still debit my account
Had the worst experience while I was processing a claim.cancelled my policy with them.today they processed my account.what for?
I
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Replies (2)
The Unlimited's replyOfficial
25 Oct 2021, 12:44Hi Silindile,
Thank you for getting in touch with us. We're so sorry to hear that your time with us has been **********. We can't apologise enough for debiting your account after you'd requested cancellation. We'd like the opportunity to look into how this happened. Kindly note that a member from our team will contact you today and assist you.
Thank you for getting in touch with us. We're so sorry to hear that your time with us has been **********. We can't apologise enough for debiting your account after you'd requested cancellation. We'd like the opportunity to look into how this happened. Kindly note that a member from our team will contact you today and assist you.
The Unlimited's reply25 Oct 2021, 12:44
Official
Hi Silindile,
Thank you for getting in touch with us. We're so sorry to hear that your time with us has been **********. We can't apologise enough for debiting your account after you'd requested cancellation. We'd like the opportunity to look into how this happened. Kindly note that a member from our team will contact you today and assist you.
Thank you for getting in touch with us. We're so sorry to hear that your time with us has been **********. We can't apologise enough for debiting your account after you'd requested cancellation. We'd like the opportunity to look into how this happened. Kindly note that a member from our team will contact you today and assist you.
The Unlimited's replyOfficial
25 Oct 2021, 17:22Hi Silindile,
Thank you for taking our call today and for giving us the opportunity to assist you. Kindly note that your membership has been cancelled and the premium that was debited was refunded back to your account, as this membership can no longer benefit you. We've logged that our IT department pulls the call you had with our sales agent so that we can further investigate this matter. We promise to provide you with feedback on our findings as soon as we've assessed the call.
Thank you for taking our call today and for giving us the opportunity to assist you. Kindly note that your membership has been cancelled and the premium that was debited was refunded back to your account, as this membership can no longer benefit you. We've logged that our IT department pulls the call you had with our sales agent so that we can further investigate this matter. We promise to provide you with feedback on our findings as soon as we've assessed the call.
The Unlimited's reply25 Oct 2021, 17:22
Official
Hi Silindile,
Thank you for taking our call today and for giving us the opportunity to assist you. Kindly note that your membership has been cancelled and the premium that was debited was refunded back to your account, as this membership can no longer benefit you. We've logged that our IT department pulls the call you had with our sales agent so that we can further investigate this matter. We promise to provide you with feedback on our findings as soon as we've assessed the call.
Thank you for taking our call today and for giving us the opportunity to assist you. Kindly note that your membership has been cancelled and the premium that was debited was refunded back to your account, as this membership can no longer benefit you. We've logged that our IT department pulls the call you had with our sales agent so that we can further investigate this matter. We promise to provide you with feedback on our findings as soon as we've assessed the call.