SM
Shereen M
1 reviews | Active since Jun 2021
16 Dec 2022, 17:18
Policy cancellation
I opened a policy with the unlimited and put my husband and kids. Fast forward I downloaded their app them I found out that its only me and my daughter. I tried calling sent emails but got no response. I also wanted to change my bank details but they never called. I told my friend who then told me that they never paid him any cent after his father passed away. So I just want them to cancel my policy because they have very bad reviews.
Helpful (0)
Replies (11)0
Replies (11)
The Unlimited's replyOfficial
16 Dec 2022, 20:27Hi Hanie,
Thank you for raising this matter with us. We’re truly sorry to hear about the trouble you’ve had with your membership with us. A specialist from our team will give you a call tomorrow and assist with your request.
The Unlimited's reply16 Dec 2022, 20:27
Official
Hi Hanie,
Thank you for raising this matter with us. We’re truly sorry to hear about the trouble you’ve had with your membership with us. A specialist from our team will give you a call tomorrow and assist with your request.
The Unlimited's replyOfficial
17 Dec 2022, 13:26Hi Hanie,
We hope that you're well. Please note that we attempted calling you today and unfortunately, we reached your voicemail box. Kindly let us know of a time that will be suitable for you to take our call on Monday so that we can assist with your request.
The Unlimited's reply17 Dec 2022, 13:26
Official
Hi Hanie,
We hope that you're well. Please note that we attempted calling you today and unfortunately, we reached your voicemail box. Kindly let us know of a time that will be suitable for you to take our call on Monday so that we can assist with your request.
SM
Shereen M's updateReviewer Update
17 Dec 2022, 20:27Pure lies you never called me. My phone has never been off today yo never called me. If you called and reached my voicemail box I would have gotten a notification. Yall just try to protect yourself by lying mxm
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Shereen M's update17 Dec 2022, 20:27
Reviewer Update
Pure lies you never called me. My phone has never been off today yo never called me. If you called and reached my voicemail box I would have gotten a notification. Yall just try to protect yourself by lying mxm
The Unlimited's replyOfficial
18 Dec 2022, 08:41Hi Hanie,
Thank you for getting back to us. Please note that we’d never lie and say we tried calling you when we didn’t. A specialist from our team will call you again tomorrow so that we can assist with your request.
The Unlimited's reply18 Dec 2022, 08:41
Official
Hi Hanie,
Thank you for getting back to us. Please note that we’d never lie and say we tried calling you when we didn’t. A specialist from our team will call you again tomorrow so that we can assist with your request.
SM
Shereen M's updateReviewer Update
18 Dec 2022, 18:46So I'm the one who's lying? If you had called I would have known. Your customer service is very bad. Make sure to call me and cancel this policy because I'm done with you.
SM
Shereen M's update18 Dec 2022, 18:46
Reviewer Update
So I'm the one who's lying? If you had called I would have known. Your customer service is very bad. Make sure to call me and cancel this policy because I'm done with you.
The Unlimited's replyOfficial
18 Dec 2022, 20:01Hi Hanie,
We'll call you again tomorrow and assist with your request.
The Unlimited's reply18 Dec 2022, 20:01
Official
Hi Hanie,
We'll call you again tomorrow and assist with your request.
SM
Shereen M's updateReviewer Update
19 Dec 2022, 03:31And please return my money that you debited from my account. You can't debit my account in the middle of the month our agreement is month end. But either way I want my money!
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Shereen M's update19 Dec 2022, 03:31
Reviewer Update
And please return my money that you debited from my account. You can't debit my account in the middle of the month our agreement is month end. But either way I want my money!
SM
Shereen M's updateReviewer Update
19 Dec 2022, 10:43So it seems like you are taking me for a fool. One of your agents called me and didn't say a thing she just kept quiet. I could hear her breathing on the line I kept saying hello till she hung up on me. I just want you to give back my money and cancel this policy.
SM
Shereen M's update19 Dec 2022, 10:43
Reviewer Update
So it seems like you are taking me for a fool. One of your agents called me and didn't say a thing she just kept quiet. I could hear her breathing on the line I kept saying hello till she hung up on me. I just want you to give back my money and cancel this policy.
The Unlimited's replyOfficial
20 Dec 2022, 16:15Hi Shereen,
We hope that you're well. Thank you for taking our call and for allowing us to assist with your request. We apologise for the experience that you had with us. Please note that the policy was cancelled successfully as per your requested.
The Unlimited's reply20 Dec 2022, 16:15
Official
Hi Shereen,
We hope that you're well. Thank you for taking our call and for allowing us to assist with your request. We apologise for the experience that you had with us. Please note that the policy was cancelled successfully as per your requested.
SM
Shereen M's updateReviewer Update
20 Dec 2022, 19:27You canceled the policy but you Debi check is still active but you said you canceled it. Please call the bank and stop that debit order. I've heard stories about you deducting money even after cancellation of policy. So I want that debit order.
SM
Shereen M's update20 Dec 2022, 19:27
Reviewer Update
You canceled the policy but you Debi check is still active but you said you canceled it. Please call the bank and stop that debit order. I've heard stories about you deducting money even after cancellation of policy. So I want that debit order.
The Unlimited's replyOfficial
21 Dec 2022, 12:32Hi Shereen,
Thank you for getting back to us. Please note that the Debi Check stays on your App as a reflection that you had a policy that you agreed to being debited for . It doesn’t mean that it will be debited from your account in the future.
The Unlimited's reply21 Dec 2022, 12:32
Official
Hi Shereen,
Thank you for getting back to us. Please note that the Debi Check stays on your App as a reflection that you had a policy that you agreed to being debited for . It doesn’t mean that it will be debited from your account in the future.