Policy Cancellation - Debit Orders not cancelled

Good Morning,

I am highly disappointed with this company. I was called by an agent that signed me up for the policy and on receiving the policy documents i then decided against the policy and the next day called the call center and an the agent was very professional in assisting me and I requested to cancel my policy. Even though I had cancelled my policy I was receiving welcome sms etc and decide to call back to the call center in order to request a cancellation letter which the agent then sent me. I left it that as I now had proof that my policy had been cancelled. Strangely enough the debit order still went off my account and I immediately reversed it and called the call center once again to request the debit order to be cancelled as I had cancelled my policy. The agent said that my query would be escalated to the correct department and that I would be contacted within to 24 to 48 hours which never happened. I have been debited every month thereafter even after calling numerous occasions and even sending emails to a consultant who has yet to respond to my email when this month's debit order was reversed. This is disappointing that a company is alright with taking people's hard earned money even when a policy is cancelled. I find the service appalling and want to be assisted before close of business today 29/06/2021. I do not want to be rep**** to on this platform but I want a supervisor or Manager to call me so that this can be sorted out once and for all. Taking money from people when policies are cancelled is not ethical business. I trust this will be sorted out today. Regards, Liezl Swanepoel