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Nelly S

1 reviews | Active since Jul 2016

26 Jul 2016, 06:48

Policy cancellation

<p>Dear The Unlimited</p> <p> </p> <p><br />I tried to call your customer care but it seems like the number i was given does not even go through. I want to cancel my policy with immediate effect. I hope you will assist me now. Policy Number: PP584285</p>

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Replies (3)
The Unlimited
The Unlimited's reply26 Jul 2016, 07:08
Official

We always appreciate the feedback, the good, the bad and even the ugly, after all, it gives us an opportunity to make this right!

You can be sure that we will follow up on your complaint and get back to you within 24 hours.

Take care, The Unlimited

The Unlimited
The Unlimited's reply26 Jul 2016, 07:09
Official

Hi Nelly,

We were somehow disconnected and could not get back through to you when calling, perhaps it is a network or battery related issue?

Our customer care team can be reached at ********** 000. Take care, The Unlimited

The Unlimited
The Unlimited's reply26 Jul 2016, 07:36
Official

It was a pleasure chatting to you Nelly and we're glad it was just being in the lift that prevented us from speaking to you.

We’re still sad to see you go and can confirm that your policy has been cancelled as you've asked.

We hope you'll come back again and be a part of our family of over 500 000 customers when you're ready.

If there’s anything else we can help you with, please call us on ***.

Take care, The Unlimited