MN
Marie N
1 reviews | Active since Dec 2012
08 Jun 2022, 09:03
Please stop taking my money
To me this is not a "insurance" that keeps their word. When they phone and tell you the story of what you get......well they are very fast on taking the debit order from your bank but that is were it stops. After stopping payment every month I finally get a sms telling me I can reinstate the "insurance" within 14 days. I still wonder what "insurance". do I have.
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
08 Jun 2022, 12:01Hi Marie,
We hope that you’re doing well. We’d like to extend our sincere apologies that you’ve found yourself in such an unclear place regarding the policy that you have with us. Please know that we wouldn’t do anything against your will because that’s not how we do business. Kindly note that we've attempted calling you and unfortunately, we're unable to get through to you. Please note that your policy will remain active until we’ve spoken to you over the phone. May you kindly provide us a time that'll be convenient for you to take our call so we can assist you further.
We hope that you’re doing well. We’d like to extend our sincere apologies that you’ve found yourself in such an unclear place regarding the policy that you have with us. Please know that we wouldn’t do anything against your will because that’s not how we do business. Kindly note that we've attempted calling you and unfortunately, we're unable to get through to you. Please note that your policy will remain active until we’ve spoken to you over the phone. May you kindly provide us a time that'll be convenient for you to take our call so we can assist you further.
The Unlimited's reply08 Jun 2022, 12:01
Official
Hi Marie,
We hope that you’re doing well. We’d like to extend our sincere apologies that you’ve found yourself in such an unclear place regarding the policy that you have with us. Please know that we wouldn’t do anything against your will because that’s not how we do business. Kindly note that we've attempted calling you and unfortunately, we're unable to get through to you. Please note that your policy will remain active until we’ve spoken to you over the phone. May you kindly provide us a time that'll be convenient for you to take our call so we can assist you further.
We hope that you’re doing well. We’d like to extend our sincere apologies that you’ve found yourself in such an unclear place regarding the policy that you have with us. Please know that we wouldn’t do anything against your will because that’s not how we do business. Kindly note that we've attempted calling you and unfortunately, we're unable to get through to you. Please note that your policy will remain active until we’ve spoken to you over the phone. May you kindly provide us a time that'll be convenient for you to take our call so we can assist you further.
MN
Marie N's updateReviewer Update
08 Jun 2022, 12:53Thank you for replying. I am a manager at a company and do not take private calls, I often only get home after 19h00.
I paid for something I really don't think I need and the way I understood it was that if no claim there would be a "rebate". after 2-3 months.
With the current economic climate I can't be reckless with my finances.
Regards
Marietjie
I paid for something I really don't think I need and the way I understood it was that if no claim there would be a "rebate". after 2-3 months.
With the current economic climate I can't be reckless with my finances.
Regards
Marietjie
MN
Marie N's update08 Jun 2022, 12:53
Reviewer Update
Thank you for replying. I am a manager at a company and do not take private calls, I often only get home after 19h00.
I paid for something I really don't think I need and the way I understood it was that if no claim there would be a "rebate". after 2-3 months.
With the current economic climate I can't be reckless with my finances.
Regards
Marietjie
I paid for something I really don't think I need and the way I understood it was that if no claim there would be a "rebate". after 2-3 months.
With the current economic climate I can't be reckless with my finances.
Regards
Marietjie
The Unlimited's replyOfficial
08 Jun 2022, 15:38Hi Marie,
Thank you for reverting back to us. Please note that our working office hours are between 8AM-5PM, Monday to Friday and from 8AM-13PM on Saturdays. Kindly provide us a time you'll be able to take our call during our office hours and we'll be able to assist you with your enquiry.
Thank you for reverting back to us. Please note that our working office hours are between 8AM-5PM, Monday to Friday and from 8AM-13PM on Saturdays. Kindly provide us a time you'll be able to take our call during our office hours and we'll be able to assist you with your enquiry.
The Unlimited's reply08 Jun 2022, 15:38
Official
Hi Marie,
Thank you for reverting back to us. Please note that our working office hours are between 8AM-5PM, Monday to Friday and from 8AM-13PM on Saturdays. Kindly provide us a time you'll be able to take our call during our office hours and we'll be able to assist you with your enquiry.
Thank you for reverting back to us. Please note that our working office hours are between 8AM-5PM, Monday to Friday and from 8AM-13PM on Saturdays. Kindly provide us a time you'll be able to take our call during our office hours and we'll be able to assist you with your enquiry.