PW
Paul W

1 reviews | Active since Jan 2014

11 Sept 2019, 11:39

PLEASE SHOW ME SOME PROFFESSIONALISM I BEG YOU

I can only compare my dealings with The Unlimited as having a terrible virus. Initially I cancelled my Auto Prestige Policy because The Unlimited Initiated it 1 month early before I received the policy to read. After seeing the hundreds of complaints on Hello Peter I decided to cancel all my policies. They did however convince me to keep the policies for 3 months for which they would pay the premiums. After the three month period I decided to still cancel my policies, and since then i have sent them four emails over a period of two months to cancel my policies, but they continue to ignore me and continue to put debit orders through. PLEASE THE UNLIMITED WILL YOU REFRAIN FROM SUCH UNPROFESSIONALISM AND ACKNOWLEDGE RECEIPT OF MY NOTICE TO CANCEL MY POLICIES. I AM REALLY TIRED OF THIS NOW. ON MONDAY I DID WARN YOU THAT IF YOU DIDNT RESPOND TO ME IN 48 HOURS I WOULD LODGE A COMPLAINT ON HELLO PETER. DO YOU NOT CARE ABOUT YOUR IMAGE ANYMORE????

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Replies (2)
The Unlimited
The Unlimited's reply11 Sept 2019, 14:29
Official
Hi Paul, this is unacceptable and we're sorry to hear about the experience you've had with us. We are currently investigating why your policy was not cancelled and we will provide with feedback in the next 24 to 48 working hours.
The Unlimited
The Unlimited's reply12 Sept 2019, 11:03
Official
Hi Paul, we’re sincerely apologise for the inconvenience caused. Due to a system error your policy was not cancelled. We have rectified this, and your policy has now been cancelled and this confirmation has been sent to you. Once again, thank you for bringing this to our attention as it assisted us on improving our service.