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Marilese M
1 reviews | Active since Mar 2022
17 Mar 2022, 16:14
Please Refund
I have canceled the deduction last year October 2021. Up until today your company deduct an amount. Please I want a refund. I did email customer service with my details.
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Replies (3)
The Unlimited's replyOfficial
17 Mar 2022, 16:55Hi Marilese, thank you so much for making us aware that your account has been debited after you requested to cancel your membership. We'd like to apologise for the inconvenience that has been caused. Kindly note we've logged this matter with our collections department and we promise to provide you with feedback in the next 24 to 48 working hours.
The Unlimited's reply17 Mar 2022, 16:55
Official
Hi Marilese, thank you so much for making us aware that your account has been debited after you requested to cancel your membership. We'd like to apologise for the inconvenience that has been caused. Kindly note we've logged this matter with our collections department and we promise to provide you with feedback in the next 24 to 48 working hours.
The Unlimited's replyOfficial
23 Mar 2022, 12:06 Hi Marilese, thank you for your patience as we had a look at this matter. Kindly note that we've refunded your money as we saw that you were debited after cancellation. Please ensure that you forward the cancellation letter that we sent you to your HR department so they can cancel the debit order from your payslip.
The Unlimited's reply23 Mar 2022, 12:06
Official
Hi Marilese, thank you for your patience as we had a look at this matter. Kindly note that we've refunded your money as we saw that you were debited after cancellation. Please ensure that you forward the cancellation letter that we sent you to your HR department so they can cancel the debit order from your payslip.
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Marilese M's updateReviewer Update
23 Mar 2022, 17:41Thank you. I received the payment.
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Marilese M's update23 Mar 2022, 17:41
Reviewer Update
Thank you. I received the payment.