JN
Jeshurun N

1 reviews | Active since Jun 2017

06 Nov 2017, 11:57

Personal information

On the 27th of October 2017 at 12:04 i received a call from a consultant by the name of Javein Lalljith from THE UNLIMITED (call centre) it was a sales call and the consultant said that he is just calling to confirm my information as i had taken up services with another consultant for my vehicles last week some time... The consultant Javein Lalljith asked for my name and date of birth which ANYONE could know he then told me which bank I'm banking with what type of an account when my debit dates are set for and then asked me to call out my account number when i told him i do not have it the consultant Javein Lalljith called out my Account number in FULL!! This could have been anyone on the phone and the consultant then called out my physical home address in full. Javein Lalljith gave out all my information over the call when it could have been ANYONE on that call! Javein Lalljith called me from the pinetown branch and the other consultant that i initially took up services with called me from the Phoenix branch. They circulated my information called me up trying to sell me more services when i had already taken up cover for my 3 vehicles and CALLED OUT ALL OF MY PERSONAL INFORMATION! When i asked to speak to a manager he refused at 1st but then got a lady by the name Letitia Deonarian to come on the line when speaking to her she says that the consultant can call out information because he already has it! Which is nonsense!!! No1 should just be giving out our personal information over the phone anything can happen we do live in South Africa after all and crime is at it's peak! The consultant Letitia Deonarian got frustrated on the call and tried to speak over me and i had to ask her to calm down after they had called out MY Information!Please people becarful for THE UNLIMITED this is a serious issue which needs to be dealt with! I would also like to cancel all my services with this company without any hassle at all and i demand that they delete my information and not contact me again!

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Replies (2)
The Unlimited
The Unlimited's reply06 Nov 2017, 15:00
Official

Hi Jershurun,

Thanks so much for bringing this to us as you’ve given us the opportunity to investigate this issue, sort it out and take appropriate action. We are sorry that you no longer want to be part of our family but given what you have been through, we completely understand your decision.

We would appreciate the opportunity to talk to you when we have answers to the questions you have asked in your post so please could you let us know when it would be convenient for us to give you a call.

Thanks so much,

The Unlimited

The Unlimited
The Unlimited's reply07 Nov 2017, 16:42
Official

Hi Jershurun,

Thank you for your time on the phone. This is to confirm that your policy has been cancelled and the confirmation has been sms’ed to you as well. Once again, we’d like to thank you for your feedback as it has given us the opportunity to look into this in more detail.

Take care,

The Unlimited