Pensioner taken advantage off

My mum who is a pensioner has been taken advantage of my he call center agent Christelle at Heli Rescue. When the call centre agent contacted her to obtain banking details for this ridiculous policy she failed to verify my mum details. Her idea of verifying my mum details was to recite her ID number to her!!!<br> <br> My mum has asked me to sort out this issue for her & I have been liaising with Tyronne Ramella regarding this matter. He sent me the call recordings & I listened to them & there were several calls, during the calls it was evident that there was some details that my mum was unable to give to the call center agent regardless of this the call center agent continued with the call, When the call centre agent called back to obtain my mums banking details she did not verify my mum by means of my mum reciting her ID number. When I requested from Tyronne the procedures on how the call center verifies that they are speaking o he right person he refused to make that information available.<br> In my view this means that the policy was not taken up in the correct manner & that the policy should be cancelled with immediate effect & my mum reimbursed all her premiums.