NM
Nondumiso M
1 reviews | Active since Jan 2021
24 Jan 2021, 08:54
Pending death claim
I joined The Unlimited in 2012, My mother passed away on the 27th Dec 2020 and I sent the claim on 31st they kept on saying there's a missing BI page, They have received that page on the 9th Jan but claim is still in process even today. I've contacted their office for more than 5times. I even went to Pinetown branch twice, they said its closed there's covid case since the 28th December. I decided to go to their head office in Hillcrest, was told by security they working from home. Death claim has been pending for quite a while now, what can I do?
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Replies (5)0
Replies (5)
The Unlimited's replyOfficial
24 Jan 2021, 15:58 Hi Nondumiso,
We're so sorry to hear about your mother's passing. We understand that losing a loved one is extremely difficult and we certainly did not mean to make your claims process so frustrating during this time. Kindly note that all our offices are currently closed and our team members have been assisting our customers remotely since December. We will urgently look into what the delay with your claim might be and give you a call tomorrow to assist you.
We're so sorry to hear about your mother's passing. We understand that losing a loved one is extremely difficult and we certainly did not mean to make your claims process so frustrating during this time. Kindly note that all our offices are currently closed and our team members have been assisting our customers remotely since December. We will urgently look into what the delay with your claim might be and give you a call tomorrow to assist you.
The Unlimited's reply24 Jan 2021, 15:58
Official
Hi Nondumiso,
We're so sorry to hear about your mother's passing. We understand that losing a loved one is extremely difficult and we certainly did not mean to make your claims process so frustrating during this time. Kindly note that all our offices are currently closed and our team members have been assisting our customers remotely since December. We will urgently look into what the delay with your claim might be and give you a call tomorrow to assist you.
We're so sorry to hear about your mother's passing. We understand that losing a loved one is extremely difficult and we certainly did not mean to make your claims process so frustrating during this time. Kindly note that all our offices are currently closed and our team members have been assisting our customers remotely since December. We will urgently look into what the delay with your claim might be and give you a call tomorrow to assist you.
The Unlimited's replyOfficial
25 Jan 2021, 12:12 Hi Nondumiso,
Thank you so much for taking our call today. As we advised you over the phone, please may you submit the outstanding documents so that we can assess your claim and provide you with feedback on it as soon as possible.
Thank you so much for taking our call today. As we advised you over the phone, please may you submit the outstanding documents so that we can assess your claim and provide you with feedback on it as soon as possible.
The Unlimited's reply25 Jan 2021, 12:12
Official
Hi Nondumiso,
Thank you so much for taking our call today. As we advised you over the phone, please may you submit the outstanding documents so that we can assess your claim and provide you with feedback on it as soon as possible.
Thank you so much for taking our call today. As we advised you over the phone, please may you submit the outstanding documents so that we can assess your claim and provide you with feedback on it as soon as possible.
NM
Nondumiso M's updateReviewer Update
25 Jan 2021, 12:53Thanks for the prompt response... Will send the document as soon as they are ready
NM
Nondumiso M's update25 Jan 2021, 12:53
Reviewer Update
Thanks for the prompt response... Will send the document as soon as they are ready
The Unlimited's replyOfficial
25 Jan 2021, 17:12 Hi Nondumiso,
We're always more than happy to assist. Please don't hesitate to give us a shout if you need help with your documents.
We're always more than happy to assist. Please don't hesitate to give us a shout if you need help with your documents.
The Unlimited's reply25 Jan 2021, 17:12
Official
Hi Nondumiso,
We're always more than happy to assist. Please don't hesitate to give us a shout if you need help with your documents.
We're always more than happy to assist. Please don't hesitate to give us a shout if you need help with your documents.
NM
Nondumiso M's updateReviewer Update
28 Jan 2021, 11:52Thank you The Unlimited for such a great service. Your consultant was very helpful. Your team didn't sleep until my matter is resolved. I can gladly say I'm 100% happy ????????????
NM
Nondumiso M's update28 Jan 2021, 11:52
Reviewer Update
Thank you The Unlimited for such a great service. Your consultant was very helpful. Your team didn't sleep until my matter is resolved. I can gladly say I'm 100% happy ????????????