Pending claim

I submitted a claim on 25 February 2026 for scratch and dent on my vehicle. Since then, I have been calling to follow up, but I have not received proper feedback. Today I spoke with Julia, who advised that the assessors mentioned I should wait until next month to submit a claim. I requested that she send me an email confirming this, but I am still waiting for that communication.

This is confusing because, when I took out the policy, I was advised that claims could be submitted after two successful premiums. My third premium has already been debited successfully, yet I am now being told a different story.

It is disappointing that I have had to chase updates myself, which reflects poorly on customer service. With my previous vehicle policy, the service was excellent, but now the experience has deteriorated.

I am not satisfied with the handling of this claim or is it that am a black young woman. I am requesting urgent assistance to resolve my matter Additionally, I recommend that you train your staff on how to treat customers professionally and provide timely, accurate communication.