CM
Cheslin M
1 reviews | Active since Aug 2022
20 Aug 2022, 19:10
Pending.
I cancelled my policy after reading here what service they provide. I have received a cancellation email and SMS. I still see on my bank account that there are a debicheck active of R73. I'm waiting to see if they continue to deduct money. I was assured that it's canceled and I didn't agree or give them permission for the R73 debicheck.
So I'm waiting so that I can take things further.
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The Unlimited's replyOfficial
20 Aug 2022, 20:02Hi Cheslin,
Thank you for raising your concerns with us. It’s no doubt that we leave everything out there in the open to show our Unlimited family that we’ve got nothing to hide. We aim to always provide the best in customer service by ensuring that there’s no stone left unturned in our effort to do so. As confirmed telephonically by our team member on the 18/08/2022, your policy was cancelled successfully, however, the mandate will still reflect on your account. Should you request to lodge a formal complaint against us, we’ve sent you our complaints procedure via SMS.
Thank you for raising your concerns with us. It’s no doubt that we leave everything out there in the open to show our Unlimited family that we’ve got nothing to hide. We aim to always provide the best in customer service by ensuring that there’s no stone left unturned in our effort to do so. As confirmed telephonically by our team member on the 18/08/2022, your policy was cancelled successfully, however, the mandate will still reflect on your account. Should you request to lodge a formal complaint against us, we’ve sent you our complaints procedure via SMS.
The Unlimited's reply20 Aug 2022, 20:02
Official
Hi Cheslin,
Thank you for raising your concerns with us. It’s no doubt that we leave everything out there in the open to show our Unlimited family that we’ve got nothing to hide. We aim to always provide the best in customer service by ensuring that there’s no stone left unturned in our effort to do so. As confirmed telephonically by our team member on the 18/08/2022, your policy was cancelled successfully, however, the mandate will still reflect on your account. Should you request to lodge a formal complaint against us, we’ve sent you our complaints procedure via SMS.
Thank you for raising your concerns with us. It’s no doubt that we leave everything out there in the open to show our Unlimited family that we’ve got nothing to hide. We aim to always provide the best in customer service by ensuring that there’s no stone left unturned in our effort to do so. As confirmed telephonically by our team member on the 18/08/2022, your policy was cancelled successfully, however, the mandate will still reflect on your account. Should you request to lodge a formal complaint against us, we’ve sent you our complaints procedure via SMS.