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lurinepiek L
1 reviews | Active since Oct 2016
19 Nov 2021, 21:25
Paying for no service for more than a year
I have been trying to claim on my vehicle scratch and dent policy for more than a year. It seems impossible. I have spoken to your agents, I have submitted my pictures, but still nothing. They owe me at least a year's dent and scratches fix. Let's see if they can fix this? Policy number AOE***.
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Replies (3)0
Replies (3)
The Unlimited's replyOfficial
20 Nov 2021, 10:03Hi Lurine,
We want to thank you for taking the time to write to us. We definitely understand your frustration as it’s unfair to pay for a product and thereafter struggle to reap its benefits. As a loyal member of our family for close to 2 years, you certainly deserve better, and we wish to humbly apologise for any inconvenience we may have caused you. Kindly note that our auto claims department is closed on weekends. We’ll be contacting you on Monday morning to ensure that you’re assisted accordingly with your claim.
The Unlimited's reply20 Nov 2021, 10:03
Official
Hi Lurine,
We want to thank you for taking the time to write to us. We definitely understand your frustration as it’s unfair to pay for a product and thereafter struggle to reap its benefits. As a loyal member of our family for close to 2 years, you certainly deserve better, and we wish to humbly apologise for any inconvenience we may have caused you. Kindly note that our auto claims department is closed on weekends. We’ll be contacting you on Monday morning to ensure that you’re assisted accordingly with your claim.
The Unlimited's replyOfficial
22 Nov 2021, 10:54Hi Lurine,
We hope that you’re doing well. After our initial call with you this morning, we attempted to contact you again at 10:00AM and unfortunately, we failed to reach you. When you’re not busy, please may you check your SMSes as we’ve sent you an email address which you can use to get in touch with the head of our auto claims department.
The Unlimited's reply22 Nov 2021, 10:54
Official
Hi Lurine,
We hope that you’re doing well. After our initial call with you this morning, we attempted to contact you again at 10:00AM and unfortunately, we failed to reach you. When you’re not busy, please may you check your SMSes as we’ve sent you an email address which you can use to get in touch with the head of our auto claims department.
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lurinepiek L's updateReviewer Update
16 Aug 2022, 20:46Still have not been able to claim from these guys. So, until I have something for my money paid, I say stay away!
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lurinepiek L's update16 Aug 2022, 20:46
Reviewer Update
Still have not been able to claim from these guys. So, until I have something for my money paid, I say stay away!