Hellopeter
Share Your Experience
LT
Lilian T

1 reviews | Active since Dec 2022

07 Dec 2022, 18:19

Pathetic service delivery.

The level of service received from this company while going through emotional stress to lay my husband to rest. He passed on 19 Nov 22. I called the call center 21Nov 22 to process the claim. After not being contacted I called them after the funeral just to find out the claim was registered as a accident claim. I ran out of airtime and had to call back to explain my situation. The level of service received was pathetic. I was then only informed their waiting period is 12months and not 6months for natural causes. I only made 8 consecutive payments. A real shock because I was not aware of this long waiting period. On the adverti*****t on their website they also don't include the waiting period so when you sign up you are misinformed about everything.

0
Replies (2)
The Unlimited
The Unlimited's reply07 Dec 2022, 19:16
Official
Hello Lilian, 



Thank you for getting in touch with us regarding this matter. We’re truly sorry to hear about the passing of your husband. We send our deepest condolences to you and your family during this difficult time. We can assure you that we pay all our claims as long as they fall within our T’s & C’s. A specialist from our claims department will give you a call first thing tomorrow morning to walk you through the outcome of your claim.

The Unlimited
The Unlimited's reply08 Dec 2022, 19:38
Official
Hello Lilian,



Thank you for taking our call today and allowing us the opportunity to walk you through our waiting periods. Upon investigation of the sales call, we found that you were informed about our waiting periods. We understand that you’re frustrated with the outcome of your claim, however, we can assure you that all our claims are paid as long as they fall within our T’s & C’s. We hope that you’ll have a peaceful evening ahead.