MV
Mbali V
1 reviews | Active since Oct 2015
04 Dec 2019, 10:08
Pathetic Service-Delayed Claim
I am so shocked and disheartened by the pathetic level of service I am receiving from the Unlimited. They keep asking me to forward documents they already have, giving me a runaround about my claim. My father was buried on 23/11/2019, and they still have not paid out. My claim number is RPR042005. I am disgusted with their service and will report them to the Ombudsman should my claim not be processed by the end of 04/12/19.
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Replies (5)0
Replies (5)
The Unlimited's replyOfficial
04 Dec 2019, 11:17Hi Mbali,
Please accept our sincere condolences on your father’s passing. We are very concerned to hear about your claiming experience and we will call you shortly to assist you.
Please accept our sincere condolences on your father’s passing. We are very concerned to hear about your claiming experience and we will call you shortly to assist you.
The Unlimited's reply04 Dec 2019, 11:17
Official
Hi Mbali,
Please accept our sincere condolences on your father’s passing. We are very concerned to hear about your claiming experience and we will call you shortly to assist you.
Please accept our sincere condolences on your father’s passing. We are very concerned to hear about your claiming experience and we will call you shortly to assist you.
MV
Mbali V's updateReviewer Update
04 Dec 2019, 11:51Thank you Nonhle for contacting me. I appreciate it. I hope we can reach an amicable solution to my claim.
MV
Mbali V's update04 Dec 2019, 11:51
Reviewer Update
Thank you Nonhle for contacting me. I appreciate it. I hope we can reach an amicable solution to my claim.
The Unlimited's replyOfficial
05 Dec 2019, 09:55Hi Mbali,
Thank you for taking our call and for giving us the opportunity to assist you with your claim. Your claim is currently under assessment and we will provide you with feedback within 24 to 48 working hours.
Thank you for taking our call and for giving us the opportunity to assist you with your claim. Your claim is currently under assessment and we will provide you with feedback within 24 to 48 working hours.
The Unlimited's reply05 Dec 2019, 09:55
Official
Hi Mbali,
Thank you for taking our call and for giving us the opportunity to assist you with your claim. Your claim is currently under assessment and we will provide you with feedback within 24 to 48 working hours.
Thank you for taking our call and for giving us the opportunity to assist you with your claim. Your claim is currently under assessment and we will provide you with feedback within 24 to 48 working hours.
The Unlimited's replyOfficial
06 Dec 2019, 13:19Hi Mbali,
Thank you for taking our call today and for giving us the opportunity to assist you with your query. Your claim has been approved. The payment will be processed today and will reflect in your account in 24 to 48 hours.
Thank you for taking our call today and for giving us the opportunity to assist you with your query. Your claim has been approved. The payment will be processed today and will reflect in your account in 24 to 48 hours.
The Unlimited's reply06 Dec 2019, 13:19
Official
Hi Mbali,
Thank you for taking our call today and for giving us the opportunity to assist you with your query. Your claim has been approved. The payment will be processed today and will reflect in your account in 24 to 48 hours.
Thank you for taking our call today and for giving us the opportunity to assist you with your query. Your claim has been approved. The payment will be processed today and will reflect in your account in 24 to 48 hours.
MV
Mbali V's updateReviewer Update
09 Dec 2019, 12:39Thank you so much for assisting. My claim was paid out. I am keeping my policy with you.
MV
Mbali V's update09 Dec 2019, 12:39
Reviewer Update
Thank you so much for assisting. My claim was paid out. I am keeping my policy with you.