kK
khanyisiles K
1 reviews | Active since Jan 2017
18 May 2021, 11:37
Pathetic Service
I've never been so disappointed in my life and hurt at the same time, I have a policy with The Unlimited and my husband passed on in December Natural causes and he had chronic condition,since than I've been getting a run around for the claim, they first requested for an affidavit to confirm that my husband's treating doctor also passed on. I sent it they said it was not sufficient they wanted the form to be filled in by the diagnosing Dr that was done, now they want the Dr to write Natural causes even though they received the death certificate and BI. This is really pathetic. Mrs T E Shangase
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Replies (5)0
Replies (5)
The Unlimited's replyOfficial
18 May 2021, 14:25Hi Khanyi,
Thank you for taking our call today. We'd like to extend our heartfelt sympathy for the passing of your husband. It breaks our hearts to hear that we've made you feel this way during the hardest of times. We understand that with all that you're going through, the last thing you need is a stressful claims process and we're completely sorry that you've had to go through such. As explained over the phone today, we'll provide you with feedback on your claim in the next 24 to 48 working hours.
The Unlimited's reply18 May 2021, 14:25
Official
Hi Khanyi,
Thank you for taking our call today. We'd like to extend our heartfelt sympathy for the passing of your husband. It breaks our hearts to hear that we've made you feel this way during the hardest of times. We understand that with all that you're going through, the last thing you need is a stressful claims process and we're completely sorry that you've had to go through such. As explained over the phone today, we'll provide you with feedback on your claim in the next 24 to 48 working hours.
kK
khanyisiles K's updateReviewer Update
20 May 2021, 10:45I've never come across a pathetic company like the Unlimited you guys ard ****** and taking peoples money for no reason, how can you tell me that you will not pay my claim because of chronic conditions and this was never requested before, either you pay for my claim or give me back my premiums back I've already spent a lot of money trying to reach out to you guys. You ******** your service makes me sick. I need a proper feedback not what you told me.
kK
khanyisiles K's update20 May 2021, 10:45
Reviewer Update
I've never come across a pathetic company like the Unlimited you guys ard ****** and taking peoples money for no reason, how can you tell me that you will not pay my claim because of chronic conditions and this was never requested before, either you pay for my claim or give me back my premiums back I've already spent a lot of money trying to reach out to you guys. You ******** your service makes me sick. I need a proper feedback not what you told me.
The Unlimited's replyOfficial
20 May 2021, 18:21Hi Khanyi,
We're troubled to hear that you feel this way about us. Please understand that we'd never take money from our customers without them knowing. We debit a customer's account because they signed an agreement with us, wanting to benefit from our valuable policies as well as accepted our policy terms and conditions. We tried to reach out to you today with regards to your claim outcome and unfortunately, we were unable to get through to you. Please let us know what time you'll be available tomorrow morning and we'll give you a call then.
The Unlimited's reply20 May 2021, 18:21
Official
Hi Khanyi,
We're troubled to hear that you feel this way about us. Please understand that we'd never take money from our customers without them knowing. We debit a customer's account because they signed an agreement with us, wanting to benefit from our valuable policies as well as accepted our policy terms and conditions. We tried to reach out to you today with regards to your claim outcome and unfortunately, we were unable to get through to you. Please let us know what time you'll be available tomorrow morning and we'll give you a call then.
kK
khanyisiles K's updateReviewer Update
20 May 2021, 21:04Lies lies lies where did I sign, send me the proof to my daughters email ***, I did not miss any call today from you, please call me tomorrow at 9 am.
kK
khanyisiles K's update20 May 2021, 21:04
Reviewer Update
Lies lies lies where did I sign, send me the proof to my daughters email ***, I did not miss any call today from you, please call me tomorrow at 9 am.
The Unlimited's replyOfficial
21 May 2021, 13:53Hi Khanyi,
Thank you for taking our call today and for allowing us an opportunity to take you through the outcome for your claim. We had also shared this feedback with you in writing on the 19/05/2021. As per your dispute, we have assessed the sales call and obtained findings which we’d like to share with you, however, we’re unable to get through to you. Please send us a message below when you’re free to talk so that we can provide you with the results.
Thank you for taking our call today and for allowing us an opportunity to take you through the outcome for your claim. We had also shared this feedback with you in writing on the 19/05/2021. As per your dispute, we have assessed the sales call and obtained findings which we’d like to share with you, however, we’re unable to get through to you. Please send us a message below when you’re free to talk so that we can provide you with the results.
The Unlimited's reply21 May 2021, 13:53
Official
Hi Khanyi,
Thank you for taking our call today and for allowing us an opportunity to take you through the outcome for your claim. We had also shared this feedback with you in writing on the 19/05/2021. As per your dispute, we have assessed the sales call and obtained findings which we’d like to share with you, however, we’re unable to get through to you. Please send us a message below when you’re free to talk so that we can provide you with the results.
Thank you for taking our call today and for allowing us an opportunity to take you through the outcome for your claim. We had also shared this feedback with you in writing on the 19/05/2021. As per your dispute, we have assessed the sales call and obtained findings which we’d like to share with you, however, we’re unable to get through to you. Please send us a message below when you’re free to talk so that we can provide you with the results.