DJ
Dean J
1 reviews | Active since Oct 2015
30 Jul 2021, 12:24
Pathetic service!! Also don't deliver what they promise!
Absolutely pathetic service. They also do not deliver on what they promise. I have scratch and dent cover but they reject my claim because it didn't qualify as a scratch. Pathetic! I have also had to make about 10 follow up calls using my own airtime. Nobody bothers to call you back. The claims department is useless. The only thing they are good at is taking monthly debit order, very efficient they are with this.
I have now submitted another claim because I didn't want to cancel my policy after having made installments but it's been three days and no feedback given about my claim. Not even an email to say we are working on it. Very disappointing company.
Helpful (0)
Replies (11)0
Replies (11)
The Unlimited's replyOfficial
30 Jul 2021, 16:15Hi Dean,
Thank you so much for writing to us. At the Unlimited, we understand that we’re nothing without our customers so our aim is to ensure that all members of our family feel supported, and that they can reach us whenever they need to. From the bottom of our hearts, we’d like to sincerely apologise as your experience with us has not been the best. Please note that our team has been trying to get ahold of you via your cellphone this afternoon and unfortunately, we were unable to reach you. When you’re available to talk, please pop us a reply and we’ll call you back as soon as possible.
The Unlimited's reply30 Jul 2021, 16:15
Official
Hi Dean,
Thank you so much for writing to us. At the Unlimited, we understand that we’re nothing without our customers so our aim is to ensure that all members of our family feel supported, and that they can reach us whenever they need to. From the bottom of our hearts, we’d like to sincerely apologise as your experience with us has not been the best. Please note that our team has been trying to get ahold of you via your cellphone this afternoon and unfortunately, we were unable to reach you. When you’re available to talk, please pop us a reply and we’ll call you back as soon as possible.
DJ
Dean J's updateReviewer Update
30 Jul 2021, 16:36You are welcome to call now, I'm available.
DJ
Dean J's update30 Jul 2021, 16:36
Reviewer Update
You are welcome to call now, I'm available.
The Unlimited's replyOfficial
30 Jul 2021, 19:04Hi Dean,
Thank you for taking our call today and for giving us the opportunity to assist you with your claim. As explained over the phone, we've received your new claim and we'll be providing you with feedback in the next 5-7 working days. We'd like to thank you for your patience and understanding.
Thank you for taking our call today and for giving us the opportunity to assist you with your claim. As explained over the phone, we've received your new claim and we'll be providing you with feedback in the next 5-7 working days. We'd like to thank you for your patience and understanding.
The Unlimited's reply30 Jul 2021, 19:04
Official
Hi Dean,
Thank you for taking our call today and for giving us the opportunity to assist you with your claim. As explained over the phone, we've received your new claim and we'll be providing you with feedback in the next 5-7 working days. We'd like to thank you for your patience and understanding.
Thank you for taking our call today and for giving us the opportunity to assist you with your claim. As explained over the phone, we've received your new claim and we'll be providing you with feedback in the next 5-7 working days. We'd like to thank you for your patience and understanding.
DJ
Dean J's updateReviewer Update
13 Aug 2021, 00:07Another two weeks has now passed without any resolution to this claim. I am still not convinced with this company. Should I not get a resolution soon then I would like to cancel my contract without any further payments taken from my account.
DJ
Dean J's update13 Aug 2021, 00:07
Reviewer Update
Another two weeks has now passed without any resolution to this claim. I am still not convinced with this company. Should I not get a resolution soon then I would like to cancel my contract without any further payments taken from my account.
The Unlimited's replyOfficial
13 Aug 2021, 10:18Hi Dean,
Thank you for writing to us once again. We understand how frustrated you must be as we haven’t provided you with an update for your claim since we last spoke to you on the 30/07/2021. We’re ashamed to admit that we’ve made a mistake and let you down immensely. We hope that you can accept our sincere apologies. Kindly note that our team has been trying to get in touch with you and unfortunately, your phone took us straight to your voicemail box. Please tell us what time you’ll be available to take our call between now and 5:00PM.
The Unlimited's reply13 Aug 2021, 10:18
Official
Hi Dean,
Thank you for writing to us once again. We understand how frustrated you must be as we haven’t provided you with an update for your claim since we last spoke to you on the 30/07/2021. We’re ashamed to admit that we’ve made a mistake and let you down immensely. We hope that you can accept our sincere apologies. Kindly note that our team has been trying to get in touch with you and unfortunately, your phone took us straight to your voicemail box. Please tell us what time you’ll be available to take our call between now and 5:00PM.
DJ
Dean J's updateReviewer Update
13 Aug 2021, 10:27One call is hardly an attempt to get hold of me. Anyway, I am available but there are times when I'm too busy to take a call. Have you guys not heard of written communication? This is so frustrating.
DJ
Dean J's update13 Aug 2021, 10:27
Reviewer Update
One call is hardly an attempt to get hold of me. Anyway, I am available but there are times when I'm too busy to take a call. Have you guys not heard of written communication? This is so frustrating.
The Unlimited's replyOfficial
13 Aug 2021, 12:36Hi Dean,
Thank you so much for taking our call. Please note that our team is currently finalising your claim. We’ll contact you again before close of business today to provide you with feedback regarding the outcome.
The Unlimited's reply13 Aug 2021, 12:36
Official
Hi Dean,
Thank you so much for taking our call. Please note that our team is currently finalising your claim. We’ll contact you again before close of business today to provide you with feedback regarding the outcome.
DJ
Dean J's updateReviewer Update
13 Aug 2021, 12:50Should there be another negative outcome on my second claim then please cancel my policy with immediate effect. There will be no further debate or any further calls necessary from you.
DJ
Dean J's update13 Aug 2021, 12:50
Reviewer Update
Should there be another negative outcome on my second claim then please cancel my policy with immediate effect. There will be no further debate or any further calls necessary from you.
The Unlimited's replyOfficial
13 Aug 2021, 20:01Hi Dean,
Thank you so much for allowing us to contact you once again. Kindly note that the claim you submitted was unsuccessful because it didn’t meet the terms and conditions stipulated for your scratch and dent cover. We understand that you weren’t happy to receive this feedback and we’re genuinely heartbroken that you opted to cancel your policy because of it. We can without a doubt say that we’ll sorely miss having you as a member of our family and we regret that your journey with us has ended.
The Unlimited's reply13 Aug 2021, 20:01
Official
Hi Dean,
Thank you so much for allowing us to contact you once again. Kindly note that the claim you submitted was unsuccessful because it didn’t meet the terms and conditions stipulated for your scratch and dent cover. We understand that you weren’t happy to receive this feedback and we’re genuinely heartbroken that you opted to cancel your policy because of it. We can without a doubt say that we’ll sorely miss having you as a member of our family and we regret that your journey with us has ended.
DJ
Dean J's updateReviewer Update
13 Aug 2021, 20:13Thank you for your version of the story but it does not cover the frustration I experienced dealing with your company. I want to make sure that people would avoid taking out cover with you. You definitely do not live up to the promises you make when you sell the policy.
In my opinion, this is nothing but a **** to get people to pay a few premiums but their claims are rejected for some stupid technicality. Your service is poor and you don't provide feedback. On my first claim I made about 10 calls to you with no return call. Some of the staff had a poor attitude as well. You only took notice when I wrote a review on this platform. Enough said on the matter.
To everyone out there...RUN FROM THESE GUYS!!!
In my opinion, this is nothing but a **** to get people to pay a few premiums but their claims are rejected for some stupid technicality. Your service is poor and you don't provide feedback. On my first claim I made about 10 calls to you with no return call. Some of the staff had a poor attitude as well. You only took notice when I wrote a review on this platform. Enough said on the matter.
To everyone out there...RUN FROM THESE GUYS!!!
DJ
Dean J's update13 Aug 2021, 20:13
Reviewer Update
Thank you for your version of the story but it does not cover the frustration I experienced dealing with your company. I want to make sure that people would avoid taking out cover with you. You definitely do not live up to the promises you make when you sell the policy.
In my opinion, this is nothing but a **** to get people to pay a few premiums but their claims are rejected for some stupid technicality. Your service is poor and you don't provide feedback. On my first claim I made about 10 calls to you with no return call. Some of the staff had a poor attitude as well. You only took notice when I wrote a review on this platform. Enough said on the matter.
To everyone out there...RUN FROM THESE GUYS!!!
In my opinion, this is nothing but a **** to get people to pay a few premiums but their claims are rejected for some stupid technicality. Your service is poor and you don't provide feedback. On my first claim I made about 10 calls to you with no return call. Some of the staff had a poor attitude as well. You only took notice when I wrote a review on this platform. Enough said on the matter.
To everyone out there...RUN FROM THESE GUYS!!!
The Unlimited's replyOfficial
14 Aug 2021, 08:53Hi Dean,
Thank you for sharing your feelings about us. It truly breaks our hearts to hear that you’ve come to think of us as a ****. Please understand that we’re deeply sorry for the awful claiming experience you had with us. We genuinely wish that we could turn back the hands of time and provide you with the world class service you deserve. Please note that the terms and conditions for your cover, which were SMSed to you on the 18/05/2021, fully explained the instances which you may claim for. Kindly note that if you wish to lodge a formal complaint regarding this matter, you may follow the process which we sent to you via SMS this morning.
The Unlimited's reply14 Aug 2021, 08:53
Official
Hi Dean,
Thank you for sharing your feelings about us. It truly breaks our hearts to hear that you’ve come to think of us as a ****. Please understand that we’re deeply sorry for the awful claiming experience you had with us. We genuinely wish that we could turn back the hands of time and provide you with the world class service you deserve. Please note that the terms and conditions for your cover, which were SMSed to you on the 18/05/2021, fully explained the instances which you may claim for. Kindly note that if you wish to lodge a formal complaint regarding this matter, you may follow the process which we sent to you via SMS this morning.