1 reviews | Active since Dec 2019
Pathetic service
Its so difficult to get feedback from the unlimited. I have logged claims however, I am absolutely struggling to get feedback. From being hung up by a agent, to being promised same day feedback which was never received. Based on my recent interactions it seems that they are doing whatever they can to not approve claims submitted from delaying feedback, not responding and hanging up when I call.
In a world of technology advancements, I can't understand why a major company would state that it could take between 24 to 48 working Hours to provide feedback, 48 working Hours is 5.3 days (based on a 9 Hour work day).
Its been over 12 days with the only feedback I received is "I will get a response by the end of the day" when I last called in, to which several days has passed, I logged a claim on the 1/10/2025 and today is the 13/10/2025.
Frankly, even a one-star rating might be too generous.
Thank you for reaching out to us. We're truly sorry to hear you haven't had a pleasant claims process with us, we understand your frustration at this time. Please give us a moment to look into your policy information, we'll revert via private message.
Thank you for reaching out to us. We're truly sorry to hear you haven't had a pleasant claims process with us, we understand your frustration at this time. Please give us a moment to look into your policy information, we'll revert via private message.
Have been a client from 2016, really can't understand how service has declined to this level.
PLEASE HELP ME! Another month going by, another premium without being able to use the service once this year.
Have been a client from 2016, really can't understand how service has declined to this level.
PLEASE HELP ME! Another month going by, another premium without being able to use the service once this year.
We apologize for the delay in processing your claim. After reviewing your account, we see that you received assistance from one of our agents, and we have escalated the pictures you sent to the relevant department. We have requested that the claims department contact you with an update regarding the pictures. Please keep an eye out for our call.
We apologize for the delay in processing your claim. After reviewing your account, we see that you received assistance from one of our agents, and we have escalated the pictures you sent to the relevant department. We have requested that the claims department contact you with an update regarding the pictures. Please keep an eye out for our call.
We've escalated your request to the relevant team, and they'll contact you within one business day.
We've escalated your request to the relevant team, and they'll contact you within one business day.