AZ
Athenkosi Z
1 reviews | Active since Jul 2021
30 Dec 2021, 08:43
Pathetic service!
Spoke to Nigel Veeragavaloo to cancel my policy,call got cut - no even decency to return the call! The agent delayed me for more than 15 minutes and not wanting to cancel my policy! This insurance is a ****…NEVER TAKE YOUR BUSINESS TO THEM!!!
Helpful (0)
Replies (2)0
Replies (2)
The Unlimited's replyOfficial
30 Dec 2021, 10:54Hi Athenkosi,
Thank you so much for making us aware of this. We're truly sorry to hear that the call was disconnected whilst you were on a call with one of our agents. We've checked on the system and the membership was cancelled today, we'll need a copy of your bank statement in order to have a look at your refund request.
Thank you so much for making us aware of this. We're truly sorry to hear that the call was disconnected whilst you were on a call with one of our agents. We've checked on the system and the membership was cancelled today, we'll need a copy of your bank statement in order to have a look at your refund request.
The Unlimited's reply30 Dec 2021, 10:54
Official
Hi Athenkosi,
Thank you so much for making us aware of this. We're truly sorry to hear that the call was disconnected whilst you were on a call with one of our agents. We've checked on the system and the membership was cancelled today, we'll need a copy of your bank statement in order to have a look at your refund request.
Thank you so much for making us aware of this. We're truly sorry to hear that the call was disconnected whilst you were on a call with one of our agents. We've checked on the system and the membership was cancelled today, we'll need a copy of your bank statement in order to have a look at your refund request.
The Unlimited's replyOfficial
30 Dec 2021, 14:24Hi Athenkosi,
Thank you so much for taking our call today and for giving us the opportunity to assist you. As a company that believes in doing right at all times, we've taken time and listened to the call that you had with our co-worker. We'd like to sincerely apologise for the way he handled the call and would like to thank you for flagging this matter with us. We will ensure that the correct actions are made internally.
Thank you so much for taking our call today and for giving us the opportunity to assist you. As a company that believes in doing right at all times, we've taken time and listened to the call that you had with our co-worker. We'd like to sincerely apologise for the way he handled the call and would like to thank you for flagging this matter with us. We will ensure that the correct actions are made internally.
The Unlimited's reply30 Dec 2021, 14:24
Official
Hi Athenkosi,
Thank you so much for taking our call today and for giving us the opportunity to assist you. As a company that believes in doing right at all times, we've taken time and listened to the call that you had with our co-worker. We'd like to sincerely apologise for the way he handled the call and would like to thank you for flagging this matter with us. We will ensure that the correct actions are made internally.
Thank you so much for taking our call today and for giving us the opportunity to assist you. As a company that believes in doing right at all times, we've taken time and listened to the call that you had with our co-worker. We'd like to sincerely apologise for the way he handled the call and would like to thank you for flagging this matter with us. We will ensure that the correct actions are made internally.