PB
Pakama B
1 reviews | Active since Feb 2021
23 Sept 2021, 11:01
Pathetic Service
My late father had a policy with unlimited and he had passed on on the 19 of August, my mother was a beneficiary, she forwarded a claim and my mom also had an insurance policy for my late father there and had claimed on the 30th for both policies. It’s been 3 weeks and no payment has been made in any of the policies every time she phones to find out about the payment and the process of the claim they telling her about accessors. Mind you ThPeople be aware of this company. Today is the 23rd day, and Shes been long due for an outcome on her claim, they requested hospital records which have admission and death notices ,procedures performed, medication administered, All these records cost money; private hospitals do not just give records without paying for them. Doctors fill in the forms at a fee as well. Are these the tricks from avoiding payment, yet you are so quick to deduct money. Your service is pathetic, to say the least!
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Replies (5)0
Replies (5)
The Unlimited's replyOfficial
23 Sept 2021, 13:01Hi Phakama,
Thank you so much for writing to us. We’d like you to extend our most sincere condolences for your father’s passing. Life becomes so difficult when we lose someone close to us and we hope that you’re surrounded by those you love during this trying time. We’re deeply sorry to hear that your mother has had such an awful claiming experience and we’re truly disappointed in ourselves for not providing her with the support that she needs during this time. Kindly note that the documents we’ve requested from her are a mandatory part of our claims process and without them, we can’t assess and ultimately finalise her claim. Our team has been trying to get ahold of her and unfortunately, we’re unable to reach her. Please may you confirm with her as to what time she’ll be available to take our call today.
The Unlimited's reply23 Sept 2021, 13:01
Official
Hi Phakama,
Thank you so much for writing to us. We’d like you to extend our most sincere condolences for your father’s passing. Life becomes so difficult when we lose someone close to us and we hope that you’re surrounded by those you love during this trying time. We’re deeply sorry to hear that your mother has had such an awful claiming experience and we’re truly disappointed in ourselves for not providing her with the support that she needs during this time. Kindly note that the documents we’ve requested from her are a mandatory part of our claims process and without them, we can’t assess and ultimately finalise her claim. Our team has been trying to get ahold of her and unfortunately, we’re unable to reach her. Please may you confirm with her as to what time she’ll be available to take our call today.
PB
Pakama B's updateReviewer Update
23 Sept 2021, 13:12Thank you for your response, she just received a call from one of your agents requesting her bank statement, she has forwarded it to *** as requested. Please confirm if statement was received.
PB
Pakama B's update23 Sept 2021, 13:12
Reviewer Update
Thank you for your response, she just received a call from one of your agents requesting her bank statement, she has forwarded it to *** as requested. Please confirm if statement was received.
The Unlimited's replyOfficial
23 Sept 2021, 18:03Hi Pakama,
Kindly note that we attempted to contact your mother again this afternoon and unfortunately, we failed to get through to her. Please may you inform her that her bank statement has been received and her claim is currently under assessment. We’ll be contacting her again in 24-48 working hours to provide her with feedback regarding the outcome.
The Unlimited's reply23 Sept 2021, 18:03
Official
Hi Pakama,
Kindly note that we attempted to contact your mother again this afternoon and unfortunately, we failed to get through to her. Please may you inform her that her bank statement has been received and her claim is currently under assessment. We’ll be contacting her again in 24-48 working hours to provide her with feedback regarding the outcome.
PB
Pakama B's updateReviewer Update
27 Sept 2021, 10:50It’s over 24 to 48hrs now my mother decided to call and find out about her claim yet again and as usual she wasn’t assisted, she asked to speak to management and she was told that the management is in a meeting, 4 weeks later, still no outcome for the claim. She has been told about assessors yet again. Honestly now is this really what you guys do to people after
Taking so much of their money? Clearly one can’t get the proper assistance from this company without a battle. This is just disappointing and draining, while mourning her late husband she still has to fight with you guys to get what’s due to her, already the person is going through a lot and again she has your emotional stress to deal with. What was the purpose of the afternoon phone call after she had forwarded the bank statement y’all requested her to send if it wasn’t in regards with the outcome of the claim? Clearly the unlimited is a **** cause the reviews about this company are just the same.
Taking so much of their money? Clearly one can’t get the proper assistance from this company without a battle. This is just disappointing and draining, while mourning her late husband she still has to fight with you guys to get what’s due to her, already the person is going through a lot and again she has your emotional stress to deal with. What was the purpose of the afternoon phone call after she had forwarded the bank statement y’all requested her to send if it wasn’t in regards with the outcome of the claim? Clearly the unlimited is a **** cause the reviews about this company are just the same.
PB
Pakama B's update27 Sept 2021, 10:50
Reviewer Update
It’s over 24 to 48hrs now my mother decided to call and find out about her claim yet again and as usual she wasn’t assisted, she asked to speak to management and she was told that the management is in a meeting, 4 weeks later, still no outcome for the claim. She has been told about assessors yet again. Honestly now is this really what you guys do to people after
Taking so much of their money? Clearly one can’t get the proper assistance from this company without a battle. This is just disappointing and draining, while mourning her late husband she still has to fight with you guys to get what’s due to her, already the person is going through a lot and again she has your emotional stress to deal with. What was the purpose of the afternoon phone call after she had forwarded the bank statement y’all requested her to send if it wasn’t in regards with the outcome of the claim? Clearly the unlimited is a **** cause the reviews about this company are just the same.
Taking so much of their money? Clearly one can’t get the proper assistance from this company without a battle. This is just disappointing and draining, while mourning her late husband she still has to fight with you guys to get what’s due to her, already the person is going through a lot and again she has your emotional stress to deal with. What was the purpose of the afternoon phone call after she had forwarded the bank statement y’all requested her to send if it wasn’t in regards with the outcome of the claim? Clearly the unlimited is a **** cause the reviews about this company are just the same.
The Unlimited's replyOfficial
28 Sept 2021, 19:39Hi Pakama,
We're so sorry for the late response to your review. We can't apologise enough for adding more stress to your family during their time of grief. We're sure that your mother has already shared the good news with you, that her claim was approved and paid out today. The funds will reflect in her account in the next 24 to 48 working hours. Once again, please accept our condolences for your father's passing. We hope that your family has remained united through this rough path.
We're so sorry for the late response to your review. We can't apologise enough for adding more stress to your family during their time of grief. We're sure that your mother has already shared the good news with you, that her claim was approved and paid out today. The funds will reflect in her account in the next 24 to 48 working hours. Once again, please accept our condolences for your father's passing. We hope that your family has remained united through this rough path.
The Unlimited's reply28 Sept 2021, 19:39
Official
Hi Pakama,
We're so sorry for the late response to your review. We can't apologise enough for adding more stress to your family during their time of grief. We're sure that your mother has already shared the good news with you, that her claim was approved and paid out today. The funds will reflect in her account in the next 24 to 48 working hours. Once again, please accept our condolences for your father's passing. We hope that your family has remained united through this rough path.
We're so sorry for the late response to your review. We can't apologise enough for adding more stress to your family during their time of grief. We're sure that your mother has already shared the good news with you, that her claim was approved and paid out today. The funds will reflect in her account in the next 24 to 48 working hours. Once again, please accept our condolences for your father's passing. We hope that your family has remained united through this rough path.