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Tokkie L
1 reviews | Active since Jan 2018
11 Oct 2021, 14:04
Pathetic service
I Cxd my policy 3x with them yet they still deduct the money off my bank account and refuse to refund me - the bank stated that the unlimited must sort this out and that they cannot assist me in this regard
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Replies (4)0
Replies (4)
The Unlimited's replyOfficial
11 Oct 2021, 16:22Hi Tokkie,
Thank you for getting in touch with us. As much as it hurts us to have people leave our family, we never refuse to let them part ways with us when they no longer wish to be with us. Kindly note that you sent your cancellation request after your debit order date and that is why you were still debited for September. Your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months that you paid your fee. This means that if anything had happened to you or a family member listed, during the time you had the policy, you had full access to all the benefits offered.
The Unlimited's reply11 Oct 2021, 16:22
Official
Hi Tokkie,
Thank you for getting in touch with us. As much as it hurts us to have people leave our family, we never refuse to let them part ways with us when they no longer wish to be with us. Kindly note that you sent your cancellation request after your debit order date and that is why you were still debited for September. Your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months that you paid your fee. This means that if anything had happened to you or a family member listed, during the time you had the policy, you had full access to all the benefits offered.
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Tokkie L's updateReviewer Update
11 Oct 2021, 16:41I Cxd 2x before September telephonically. I rest my case!
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Tokkie L's update11 Oct 2021, 16:41
Reviewer Update
I Cxd 2x before September telephonically. I rest my case!
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Tokkie L's updateReviewer Update
11 Oct 2021, 16:45I also Cxd when 1 of your sales people wanted to sell more products to me. She trf me to the relevant dpt who assisted me-it will be on your recordings. This afternoon (about 15.00), you informed me that the policy's STILL NOT canceled!
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Tokkie L's update11 Oct 2021, 16:45
Reviewer Update
I also Cxd when 1 of your sales people wanted to sell more products to me. She trf me to the relevant dpt who assisted me-it will be on your recordings. This afternoon (about 15.00), you informed me that the policy's STILL NOT canceled!
The Unlimited's replyOfficial
11 Oct 2021, 20:11Hi Tokkie,
Thank you for getting back to us. Kindly note that your policy remains active until you’ve spoken to a specialist over the phone who confirms that your policy has been cancelled. We can confirm that your policy was cancelled successfully today (11/10/2021) and going forward, there won't be any deductions to us from your account.
Thank you for getting back to us. Kindly note that your policy remains active until you’ve spoken to a specialist over the phone who confirms that your policy has been cancelled. We can confirm that your policy was cancelled successfully today (11/10/2021) and going forward, there won't be any deductions to us from your account.
The Unlimited's reply11 Oct 2021, 20:11
Official
Hi Tokkie,
Thank you for getting back to us. Kindly note that your policy remains active until you’ve spoken to a specialist over the phone who confirms that your policy has been cancelled. We can confirm that your policy was cancelled successfully today (11/10/2021) and going forward, there won't be any deductions to us from your account.
Thank you for getting back to us. Kindly note that your policy remains active until you’ve spoken to a specialist over the phone who confirms that your policy has been cancelled. We can confirm that your policy was cancelled successfully today (11/10/2021) and going forward, there won't be any deductions to us from your account.