Pathetic service

These people force you into signing up for an insurance policy and when you opt to cancel make no effort to cancel the policy i took one out and got a bad review from my wife as she has been with them previously so i opted to have it cancelled to avoid any issues i have not had this for longer than a week and it seems they want to keep my account active so they can gain this is ridiculous when i signed up the girl who basically informed me of the process told me they wont be deducting anything the first month and i have a choice to keep it after the first month now i am waiting on it to be cancelled . This is not right guys ontop of it when i asked her to have it cancelled she asked me if i was called why can she not have it cancelled as she has my details