AS
Anneret S
1 reviews | Active since Feb 2020
05 May 2023, 11:24
Pathetic Service
I can't believe the absolute poor service I'm getting form you. I submitted a claim on the 17th of April and until now I'm the one calling pleading and begging for answers from you. Everyone promises to call back, but this never happens. Just called again and still the vehicle claims department didn't receive may mail which I've send how many times. Brittney van der Byl gave me her email address so I can forward the mail to her to see if she can't help me faster. This is the most pathetic service I've ever encountered and regret the move I made to The Unlimited.
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
05 May 2023, 19:29Hi Anneret,
Thanks so much for reaching out. We’re so sorry for the frustration that we’ve caused and we’re grateful for your feedback. We value our customers and exceptional service is always priority. We see that you spoke to one of our claims specialist today and they helped you with your claim.
Thank you again for your feedback. It’s customers like you that help us do better everyday.
Thanks so much for reaching out. We’re so sorry for the frustration that we’ve caused and we’re grateful for your feedback. We value our customers and exceptional service is always priority. We see that you spoke to one of our claims specialist today and they helped you with your claim.
Thank you again for your feedback. It’s customers like you that help us do better everyday.
The Unlimited's reply05 May 2023, 19:29
Official
Hi Anneret,
Thanks so much for reaching out. We’re so sorry for the frustration that we’ve caused and we’re grateful for your feedback. We value our customers and exceptional service is always priority. We see that you spoke to one of our claims specialist today and they helped you with your claim.
Thank you again for your feedback. It’s customers like you that help us do better everyday.
Thanks so much for reaching out. We’re so sorry for the frustration that we’ve caused and we’re grateful for your feedback. We value our customers and exceptional service is always priority. We see that you spoke to one of our claims specialist today and they helped you with your claim.
Thank you again for your feedback. It’s customers like you that help us do better everyday.
AS
Anneret S's updateReviewer Update
08 May 2023, 09:46Just received a call from The Unlimited team to inform me my claim was rejected because it is more than my savings. When they sold the policy to me, I was told the money accumulate and it carries over, and now it doesn't??
THIS COMPANY IS A **** THEY TAKE YOUR MONEY EVERY MONTH AND WHEN YOU CLAIM THEY HAVE PROBLEMS PAYING OUT. DON'T GET CAUGHT BY THEIR LIES!!!!!!!!!!!!!!!!!!!!!!
THIS COMPANY IS A **** THEY TAKE YOUR MONEY EVERY MONTH AND WHEN YOU CLAIM THEY HAVE PROBLEMS PAYING OUT. DON'T GET CAUGHT BY THEIR LIES!!!!!!!!!!!!!!!!!!!!!!
AS
Anneret S's update08 May 2023, 09:46
Reviewer Update
Just received a call from The Unlimited team to inform me my claim was rejected because it is more than my savings. When they sold the policy to me, I was told the money accumulate and it carries over, and now it doesn't??
THIS COMPANY IS A **** THEY TAKE YOUR MONEY EVERY MONTH AND WHEN YOU CLAIM THEY HAVE PROBLEMS PAYING OUT. DON'T GET CAUGHT BY THEIR LIES!!!!!!!!!!!!!!!!!!!!!!
THIS COMPANY IS A **** THEY TAKE YOUR MONEY EVERY MONTH AND WHEN YOU CLAIM THEY HAVE PROBLEMS PAYING OUT. DON'T GET CAUGHT BY THEIR LIES!!!!!!!!!!!!!!!!!!!!!!
The Unlimited's replyOfficial
08 May 2023, 16:59Hello Anneret,
We'd like to apologise for the inconvenience and the frustration this might have caused. We've assessed the sales call between you and our sales agent, and found that all the benefits were explained to you. The sales agent didn't mention that you accumulate funds if you don't claim. We've also sent the sales call to you, elaborating on what transpired when the policy was sold. Kindly note that if you claim and it's within our Tcs and Cs specifications, we'll assist with your claim.
The Unlimited's reply08 May 2023, 16:59
Official
Hello Anneret,
We'd like to apologise for the inconvenience and the frustration this might have caused. We've assessed the sales call between you and our sales agent, and found that all the benefits were explained to you. The sales agent didn't mention that you accumulate funds if you don't claim. We've also sent the sales call to you, elaborating on what transpired when the policy was sold. Kindly note that if you claim and it's within our Tcs and Cs specifications, we'll assist with your claim.