AB
Annemie B
1 reviews | Active since Feb 2019
06 Feb 2019, 14:49
PATHETIC SERVICE
This morning I was involved in an accident and when i phoned the number that was send to me it kept on telling me i am phoning outside business hours. I eventually gave up, and phoned another company to come and tow me paying R3000! So now my question is what am i paying this if i dont have any services from you? Then when i phoned the customer care number to talk to someone the lady answering told me what must she do about the problem and the other lady i spoke to the so called manager, was just as rude, telling me i didnt listen to the options. I think it is very much pathetic of the company and that all employees need to go on a client liaison course!
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Replies (2)
The Unlimited's replyOfficial
06 Feb 2019, 15:03 Hi Annemie, We're very troubled to hear about the experience you've had with us and would like an opportunity to look into this matter. Please email us your contact details on *** and we will give you a call this afternoon.
The Unlimited's reply06 Feb 2019, 15:03
Official
Hi Annemie, We're very troubled to hear about the experience you've had with us and would like an opportunity to look into this matter. Please email us your contact details on *** and we will give you a call this afternoon.
The Unlimited's replyOfficial
07 Feb 2019, 14:54 Hi Annemie, Thanks for taking our call this afternoon and for giving us the opportunity to explain how your Auto Prestige policy works. We’re sorry that you feel this way about us. We have looked into this matter and found that the number you had dialed provides you with an option for emergency roadside assistance. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited's reply07 Feb 2019, 14:54
Official
Hi Annemie, Thanks for taking our call this afternoon and for giving us the opportunity to explain how your Auto Prestige policy works. We’re sorry that you feel this way about us. We have looked into this matter and found that the number you had dialed provides you with an option for emergency roadside assistance. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.