DN
Dhayalan N
1 reviews | Active since Apr 2022
25 Apr 2022, 15:51
Pathetic Customer Service rendered by The Unlimited
Pathetic customer care service rendered by The Unlimited .Its gone 3 months and the company has failed to notify service Provider Tugela Panel Beaters to continue with the repair for my vehicle's bumper. Policy number AOE*** and approved claim reference MS***-A. Between January to April no communication to either Tugela Panel Beaters or myself to enquire as to WHY no work was done for Policy AOE***. I CAN ASURE YOU IF PAYMENT WAS MISSED THEN YOU WILL SURELY RECEIVE ALL KINDS OF COMMUNICATIONS INCLUDING AN INCREASE ON YOU DEBIT ORDERS!!!!!!!!
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Replies (3)0
Replies (3)
The Unlimited's replyOfficial
25 Apr 2022, 19:12Hi Dhayalan,
Thank you so much for taking our call earlier this evening. We definitely understand your frustration as it’s unfair to pay for a product and thereafter struggle to reap its benefits. As a valued member of our family, you certainly deserve better, and we wish to humbly apologise for any inconvenience we may have caused you. Kindly note that your claim has been authorised and you may proceed with repairing the damages on your bumper. We’d also like you to note that our team is currently looking into your request for a courtesy car and we’ll provide you with feedback regarding this matter, before close of business tomorrow.
The Unlimited's reply25 Apr 2022, 19:12
Official
Hi Dhayalan,
Thank you so much for taking our call earlier this evening. We definitely understand your frustration as it’s unfair to pay for a product and thereafter struggle to reap its benefits. As a valued member of our family, you certainly deserve better, and we wish to humbly apologise for any inconvenience we may have caused you. Kindly note that your claim has been authorised and you may proceed with repairing the damages on your bumper. We’d also like you to note that our team is currently looking into your request for a courtesy car and we’ll provide you with feedback regarding this matter, before close of business tomorrow.
The Unlimited's replyOfficial
26 Apr 2022, 16:22Hi Dhayalan,
We trust that you've had a pleasant day. We've attempted to contact you via your cellphone and unfortunately, we were unable to reach you. When you get the chance to talk, please pop us a reply below and we'll call you back as soon as possible.
We trust that you've had a pleasant day. We've attempted to contact you via your cellphone and unfortunately, we were unable to reach you. When you get the chance to talk, please pop us a reply below and we'll call you back as soon as possible.
The Unlimited's reply26 Apr 2022, 16:22
Official
Hi Dhayalan,
We trust that you've had a pleasant day. We've attempted to contact you via your cellphone and unfortunately, we were unable to reach you. When you get the chance to talk, please pop us a reply below and we'll call you back as soon as possible.
We trust that you've had a pleasant day. We've attempted to contact you via your cellphone and unfortunately, we were unable to reach you. When you get the chance to talk, please pop us a reply below and we'll call you back as soon as possible.
The Unlimited's replyOfficial
29 Apr 2022, 13:10Hi Dhayalan,
We truly appreciate you taking our call earlier today. As our consultant informed you, we don’t provide courtesy vehicles, therefore, we’re unable to allocate one to you. This type of service is also not included in your benefits. If you’re unhappy with the feedback we’ve provided, you may lodge a dispute by following the complaints process which we’ve sent to you via SMS.
The Unlimited's reply29 Apr 2022, 13:10
Official
Hi Dhayalan,
We truly appreciate you taking our call earlier today. As our consultant informed you, we don’t provide courtesy vehicles, therefore, we’re unable to allocate one to you. This type of service is also not included in your benefits. If you’re unhappy with the feedback we’ve provided, you may lodge a dispute by following the complaints process which we’ve sent to you via SMS.