Pathetic Customer Service and Administration
<p>I SENT AN EMAIL ON 04 AUGUST 2016, TO CUSTOMER SERVICE AND CC'D FREDERICK SMIT, REQUESTING PROOF OF MEMBERSHIP FOR MY INCOME SHIELD POLICY WHICH I CANCELLED 31 JULY 2016 BECAUSE OF THE POOR CUSTOMER SERVICE AND UNPROFFESIONALSIM OF THE UNLIMITED. I THEN RECIEVED A RESPONSE LATER ON THAT DAY FROM FREDERICK SMIT WHO SENDS ME A BROCHURE AND TERMS AND CONDITIONS, "NOT WHAT I ASKED FOR!!!!!". I THEN RESPONED ON THE 05 AUGUST 2016, REQUESTING SAME AND HAVE NOT RECIEVED A RESPONSE. WHAT IS SO DIFFICULT. ALL I NEED IS SOME SORT OF PROOF THAT I WAS ON AN INCOME SHIELD POLICY WITH THE UNLIMITED FROM X DATE TO X DATE, SIMPLE !!!!! I DO NOT WANT NO CONSULTANT OR FREDERICK CALLING ME, ALL I WANT IS AN EMAIL WITH WHAT I HAVE REQUESTED. PLEASE !!!</p>
We always appreciate the feedback, the good, the bad and even the ugly.
After all, it gives us an opportunity to make this right! You can be sure that we will follow up on your complaint and get back to you within 24 hours.
Take care, The Unlimited
We always appreciate the feedback, the good, the bad and even the ugly.
After all, it gives us an opportunity to make this right! You can be sure that we will follow up on your complaint and get back to you within 24 hours.
Take care, The Unlimited
Hi Ryan, kindly note the dates requested
Start: 2014/11/07
End: 2016/07/21
Take care,
The Unlimited
Hi Ryan, kindly note the dates requested
Start: 2014/11/07
End: 2016/07/21
Take care,
The Unlimited
Hi There
I did not request for dates. I want some sort of proof of membership for my records. i.e membership certificate or a letter, something !!!!
Hi There
I did not request for dates. I want some sort of proof of membership for my records. i.e membership certificate or a letter, something !!!!
It’s not often, but sometimes things don’t work out like we would want them to.
We hold dear very strong values and expect our people to do that same, all of the time. And when our values and more importantly, our customers are not respected, we take this very seriously.
We can confirm that your Income Shield policy, which you joined on 2014/11/07, is no longer active as per your cancellation request on 2016/07/21 due to having alternative cover.
If there’s anything else we can help you with, please call us on ***.
Take care, The Unlimited
It’s not often, but sometimes things don’t work out like we would want them to.
We hold dear very strong values and expect our people to do that same, all of the time. And when our values and more importantly, our customers are not respected, we take this very seriously.
We can confirm that your Income Shield policy, which you joined on 2014/11/07, is no longer active as per your cancellation request on 2016/07/21 due to having alternative cover.
If there’s anything else we can help you with, please call us on ***.
Take care, The Unlimited
Very unprofessional but thanks.
Very unprofessional but thanks.
Hi Ryan,
We have found that that all processes have been correctly followed throughout the handling of your query and the documentation you requested was teh documentation sent . All requested documentation has been resent to your email together with a confirmation of cancellation as per your request.
Standard membership details have been specifically tailored to your request indicating the start and end date and attached on the same mail, however we are unfortunately not able to provide you with any additional documentation as your policy is short terms insurance.
Should you require any further assistance or clarity, please feel free to contact our dedicated customer care centre at ********** 000 during office hours where you may explain your requirements in more detail.
Take care, The Unlimited
Hi Ryan,
We have found that that all processes have been correctly followed throughout the handling of your query and the documentation you requested was teh documentation sent . All requested documentation has been resent to your email together with a confirmation of cancellation as per your request.
Standard membership details have been specifically tailored to your request indicating the start and end date and attached on the same mail, however we are unfortunately not able to provide you with any additional documentation as your policy is short terms insurance.
Should you require any further assistance or clarity, please feel free to contact our dedicated customer care centre at ********** 000 during office hours where you may explain your requirements in more detail.
Take care, The Unlimited