KM
Kirstie M
1 reviews | Active since Nov 2012
30 Apr 2020, 17:02
pathetic claim service
My mom put in a claim in on the 17th April and was told it would take 5-7 working days for the claim to be processed. My mom called on the 7th day and asked for a call back and did not receive a call. She then called again today was told that it hasnt been processed and she said she wanted to speak to someone and was transferred to a lady and call was suddenly dropped. I do know call are recorded for Quality purposes and i want you guys to sort this out. pathetic service from you guys
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Replies (3)
The Unlimited's replyOfficial
30 Apr 2020, 20:18Hi Kirstie,
We're sorry to hear about your difficulty in trying to resolve the issue regarding your mother's claim. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. We'll give you a call on Monday morning to assist you .
We're sorry to hear about your difficulty in trying to resolve the issue regarding your mother's claim. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. We'll give you a call on Monday morning to assist you .
The Unlimited's reply30 Apr 2020, 20:18
Official
Hi Kirstie,
We're sorry to hear about your difficulty in trying to resolve the issue regarding your mother's claim. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. We'll give you a call on Monday morning to assist you .
We're sorry to hear about your difficulty in trying to resolve the issue regarding your mother's claim. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. We'll give you a call on Monday morning to assist you .
The Unlimited's replyOfficial
04 May 2020, 14:52Hi Kirstie
Thank you for taking our call today.We will provide you with feedback before close of business today.
The Unlimited's reply04 May 2020, 14:52
Official
Hi Kirstie
Thank you for taking our call today.We will provide you with feedback before close of business today.
The Unlimited's replyOfficial
04 May 2020, 16:15Hi Kirstie,
We have contacted your mother and provided her with the outcome for her claim.
The Unlimited's reply04 May 2020, 16:15
Official
Hi Kirstie,
We have contacted your mother and provided her with the outcome for her claim.