1 reviews | Active since Aug 2020
Pathetic business practice by Auto Prestige - The Unlimited!!! Pay back my money!!!
This company is a ****! On the 3rd of September 2020 I canceled my subscription/policy with them for dents and scratches. On Friday morning (23 October 2020) I wake up to a debit order of R250, mind you, my now canceled policy was around R160. When I called to find out why I was debited, Johan the call centre agent tells me that I opened another policy worth R250 on the 8th of September and the name of the agent that assisted me is Mondli. Now, I have never spoken to anyone by the name of Mondli and certainly never opened another policy with the unlimited auto prestige - why would they debit me? I have requested the recordings they claim to have of me taking the policy - to this day I am waiting for their investigating team to come back to me. This is clearly a ****!!! I want my money back!!! I wonder how many times this has been done to ordinary people who can't fight for themselves. This is shocking and pathetic!!!
Thank you for bringing this to our attention. A member from our team did try contacting you at 9:15AM and we were unable to reach you. Your refund has been processed because you did not agree to taking the policy. Kindly note that the funds will reflect in your account within the next 24-48 hours. We will forward you the call recordings tomorrow and we truly apologize for the inconvenience caused.
Thank you for bringing this to our attention. A member from our team did try contacting you at 9:15AM and we were unable to reach you. Your refund has been processed because you did not agree to taking the policy. Kindly note that the funds will reflect in your account within the next 24-48 hours. We will forward you the call recordings tomorrow and we truly apologize for the inconvenience caused.