BC
Bradley C

1 reviews | Active since Apr 2013

08 Nov 2024, 15:27

Pathetic

This company does not even deserve a 1 star. It is absolutely disappointing when they debit your account and when it is time to claim they give yiu the run around. I have been on the phone so many times that I lost count. Everytime I ask to speak to a supervisor the supervisor is on lunch. I do not recommend using the unlimited at all. The service level is so poor that it does not exist. The way it seems as if they are running a **** taking people's money but not providing the service. They ask for pictures which gets sent then they ask for it again, they respond on different email threads. They pro long claims because they changed systems and they have a glitch or there is a problem which means you keep paying and nothing gets done. Pathetic is all I have to say

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Replies (1)
The Unlimited
The Unlimited's reply08 Nov 2024, 16:01
Official
Hi Bradley. 

We’re sorry that your experience hasn't been a good one. As a valued customer, you're part of our family, so our team is here to help and make this right for you. We'll be in touch with you shortly to assist you. 
 
 Thank you so much for your feedback. It's customers like you that help us to do better every day.