1 reviews | Active since Aug 2018
Outstanding funeral claim
I lost my husband late last year. I had an insurance and my husband had two with The Unlimited. I logged a claim from my insurance aswell as from my husband's insurance on the 26th of November 2020. This month I received feedback for my insurance which was declined due to me not disclosing the health of my husband which was not even asked when I took the insurance. I am still waiting for feedback on my husband's policies. I am deeply disgusted by this company that takes advantage of poor people of their hard earned money and robbing our loved ones a discent funeral. I need my payout aswell as my husband's payout as there was no clause or atleast non was mentioned to be about the health status upon taking the insurance.
We'd like to first apologize to you for the delay in responding back to your review and we truly appreciate you taking our call today. We understand that you're not happy with the outcome for your claim, however, please note that each claim is evaluated independently, including our underwriters. A detailed letter confirming these results was also emailed to you and unfortunately, we didn't even get a chance to ask if we can resend it to you since the line got disconnected. Please respond back to us should you require us to resend the letter or if you want us to give you a call, we'll be happy to chat to you. Once again, our deepest condolences go out to you and your family during this difficult time.
We'd like to first apologize to you for the delay in responding back to your review and we truly appreciate you taking our call today. We understand that you're not happy with the outcome for your claim, however, please note that each claim is evaluated independently, including our underwriters. A detailed letter confirming these results was also emailed to you and unfortunately, we didn't even get a chance to ask if we can resend it to you since the line got disconnected. Please respond back to us should you require us to resend the letter or if you want us to give you a call, we'll be happy to chat to you. Once again, our deepest condolences go out to you and your family during this difficult time.