Only there to take your premiums

I have to be a client since November last year and not claimed once from unlimited. My queries before shut down level % and afterward never being seeing too. To date, I have paid in R2000 .00 and never claimed once. In the shutdown period, I lost my benefits to my first claim. I discussed it with a representative and nothing was done. The Unlimited group knew that there will be not be fulfilling of claims in shutdown levels 4 & 5 yet you continue to debit my accounts and other clients. I regret signing up for this policy and suggest all clients that I have referred to cancel as well. Thank you