CV
Carol V
1 reviews | Active since Mar 2014
29 Sept 2020, 10:34
Ok, I suppose.
The lady I spoke to was sure well trained, well done Ms. Adams - to speak to fast that you think you are getting more than you actually do. It's The Unlimited way. Experienced it before. I am taking the Family shield in the hopes that if I have to use it I won't be disappointed again, like I was with the previous "package" I had. Also the reason I cancelled last time. But without medical aid you kind of have to have something. They also don't mention that the free data blah blah sim card that you get is with Cell C - which is ***! I will stay with Vodacom thank you. However I think my MediWallet will prove more reliable. Please don't phone me, I really don't need hear more BS. I'm keeping the policy - end of.
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Replies (3)0
Replies (3)
The Unlimited's replyOfficial
29 Sept 2020, 13:16Hi Carol,
We're pleased to hear that you received remarkable service from Ms Adams and we welcome you back to our family. We would like to apologize for the unpleasant service that you previously received that led you to cancelling your policy. Kindly note that we send our customers communication from time to time and also contact them to offer our value added benefits or promotions. If you're requesting that we don't call you, then we would have to add you to our “Do Not Contact” list. Please let us know if we must add you to this list then should you require any further assistance regarding your Family Shield policy, you may call us on ***.
We're pleased to hear that you received remarkable service from Ms Adams and we welcome you back to our family. We would like to apologize for the unpleasant service that you previously received that led you to cancelling your policy. Kindly note that we send our customers communication from time to time and also contact them to offer our value added benefits or promotions. If you're requesting that we don't call you, then we would have to add you to our “Do Not Contact” list. Please let us know if we must add you to this list then should you require any further assistance regarding your Family Shield policy, you may call us on ***.
The Unlimited's reply29 Sept 2020, 13:16
Official
Hi Carol,
We're pleased to hear that you received remarkable service from Ms Adams and we welcome you back to our family. We would like to apologize for the unpleasant service that you previously received that led you to cancelling your policy. Kindly note that we send our customers communication from time to time and also contact them to offer our value added benefits or promotions. If you're requesting that we don't call you, then we would have to add you to our “Do Not Contact” list. Please let us know if we must add you to this list then should you require any further assistance regarding your Family Shield policy, you may call us on ***.
We're pleased to hear that you received remarkable service from Ms Adams and we welcome you back to our family. We would like to apologize for the unpleasant service that you previously received that led you to cancelling your policy. Kindly note that we send our customers communication from time to time and also contact them to offer our value added benefits or promotions. If you're requesting that we don't call you, then we would have to add you to our “Do Not Contact” list. Please let us know if we must add you to this list then should you require any further assistance regarding your Family Shield policy, you may call us on ***.
CV
Carol V's updateReviewer Update
29 Sept 2020, 16:03I see you chose to only focus on the good points - which weren't actually there. I did not say that I got remarkable service from Ms Adams - I said she was well trained to be misleading. It does also really amaze me that The Unlimited seems to be quite unbothered by the amount of negative posts. Probably why you also have such a high staff turn over. As like all financial/medical institutes it is all about the money.
CV
Carol V's update29 Sept 2020, 16:03
Reviewer Update
I see you chose to only focus on the good points - which weren't actually there. I did not say that I got remarkable service from Ms Adams - I said she was well trained to be misleading. It does also really amaze me that The Unlimited seems to be quite unbothered by the amount of negative posts. Probably why you also have such a high staff turn over. As like all financial/medical institutes it is all about the money.
The Unlimited's replyOfficial
29 Sept 2020, 17:50Hi Carol,
We`re truly sorry to hear that there was a misunderstanding. At The Unlimited, we believe in telling the truth, always. We understand your concerns, however, our social media page was created to help customers with their requests and queries and we also receive feedback from our customers which helps us to continuously improve our services.
We`re truly sorry to hear that there was a misunderstanding. At The Unlimited, we believe in telling the truth, always. We understand your concerns, however, our social media page was created to help customers with their requests and queries and we also receive feedback from our customers which helps us to continuously improve our services.
The Unlimited's reply29 Sept 2020, 17:50
Official
Hi Carol,
We`re truly sorry to hear that there was a misunderstanding. At The Unlimited, we believe in telling the truth, always. We understand your concerns, however, our social media page was created to help customers with their requests and queries and we also receive feedback from our customers which helps us to continuously improve our services.
We`re truly sorry to hear that there was a misunderstanding. At The Unlimited, we believe in telling the truth, always. We understand your concerns, however, our social media page was created to help customers with their requests and queries and we also receive feedback from our customers which helps us to continuously improve our services.