Not only do they exploit, but terrible customer service

<p>I have been assisting a cleaner at my work with processing the claim, its been over a month now with no assistance. These people are giving us the run arounds, we have followed every instruction provided and still no avail.</p> <p> </p> <p>Today was the absolute worst, I follwed up with them on additional requirements that they had asked for from our cleaner. They are asking for the impossible, no one knows how or where to obtain this information that require, the lady Portia, eventually said they cannot process the claim if the deceased had died from unknown causes. How is this possible? The doctor questionnare has been completed to the best of his abilities but we cannot get help.</p> <p> </p> <p>This cleaner was approached at a shopping mall by one of the sales people, offering the products, she took it on, paying a big percentage of her monthly salary to the these ******** every month for basically nothing. Portia, the call centre agent has been incredibly rude to both myself and the lady I am assisting, suppose this is the kind of treatment they give to people who cannot fight for themselves.</p>