1 reviews | Active since Aug 2019
Not my problem, puts the phone down
The Unlimited have called me since 2014 when I was still together with my ex girlfriend. For some reason they have my cell number for her car.
I received a call from a gentlemen from the unlimited and after explaining that it is not my vehicle and my ex girlfriends car (not sure if she still even has this car). I asked the gent if he can remove my number from the system. He says he can’t and that I need to call another company (probably a leads generation company) to get it removed. He said the same thing again that I need to call the other company and puts the phone down. Interesting way to treat people never mind the potential customer your calling.
Received call 16:10 on 17 Nov 2.0’ from ***
This company is an absolute embarrassment. Not only have I been asking you for the last 6 + years to amend the contact details, they actually just don’t care. Wonder what would happen if a client ever had to claim???
We want to firstly apologise to you about the experience you've had with us. We understand that you've made every effort to get this error rectified and we haven't extended you the same courtesy. We're so sorry about this. Please note that we'll add your '072' number to our Do Not Contact list tomorrow and notify you as soon as this is done.
We want to firstly apologise to you about the experience you've had with us. We understand that you've made every effort to get this error rectified and we haven't extended you the same courtesy. We're so sorry about this. Please note that we'll add your '072' number to our Do Not Contact list tomorrow and notify you as soon as this is done.
Thank you for your patience. We can confirm that your '072' number has been successfully added to our 'Do Not Contact List' and you definitely won't be hearing from us again. We'd also like to apologise to you about the treatment you received from one of our team members. Please note that this behaviour is not in line with who we are as a business and we'll definitely be looking into the call that was made to you. We once again sincerely apologise that your experience with us has been so unpleasant.
Thank you for your patience. We can confirm that your '072' number has been successfully added to our 'Do Not Contact List' and you definitely won't be hearing from us again. We'd also like to apologise to you about the treatment you received from one of our team members. Please note that this behaviour is not in line with who we are as a business and we'll definitely be looking into the call that was made to you. We once again sincerely apologise that your experience with us has been so unpleasant.
Kindly note that we've fully assessed the call that was made to you and we found that our team member maintained the highest level of professionalism throughout the call whilst you were using vulgar language and threatening him during the call. Please let us know if you'd like us to email you a copy of the call and we'll do so. Should you need anything else, please feel free to get in touch with us via our customer care line on ***.
Kindly note that we've fully assessed the call that was made to you and we found that our team member maintained the highest level of professionalism throughout the call whilst you were using vulgar language and threatening him during the call. Please let us know if you'd like us to email you a copy of the call and we'll do so. Should you need anything else, please feel free to get in touch with us via our customer care line on ***.