JS
Jonine S
1 reviews | Active since Jul 2023
11 Jul 2023, 12:52
NOT CANCELLING MY SERVICES, after numerous requests
Good day. I've been trying since Jan 2022 to get this service stopped. I've sent numerous emails asking The Unlimited (Double Deal Deluxe) to cancel my services. My first cancellation request was in Jan 2022. Since then I've sent numerous emails asking them to cancel and refund my account, dating back to Jan 2022. We are now in July 2023, I am still being billed for this service, which I've asked to be cancelled. Please cancel my debit order with immediate effect and credit my bank account, dating back to Jan 2022, with ALL the monthly subscriptions. Jonine / TU*** ***
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Replies (3)0
Replies (3)
The Unlimited's replyOfficial
11 Jul 2023, 13:19We're so glad you reached out to us, Jonine, and we're sorry to have frustrated you. We're here to help and make this right for you. One of our specialists will give you a call today to help you cancel your policy.
The Unlimited's reply11 Jul 2023, 13:19
Official
We're so glad you reached out to us, Jonine, and we're sorry to have frustrated you. We're here to help and make this right for you. One of our specialists will give you a call today to help you cancel your policy.
The Unlimited's replyOfficial
11 Jul 2023, 15:56Hi Jonine, Thank you for taking our call and for allowing us to resolve your query. Your policy has been cancelled. We'll be processing your refund tomorrow and the payment will reflect in your account in 24 – 48 hours. Once again, thank you for your patience and for your feedback. It's customers like you that help us to do better every day.
The Unlimited's reply11 Jul 2023, 15:56
Official
Hi Jonine, Thank you for taking our call and for allowing us to resolve your query. Your policy has been cancelled. We'll be processing your refund tomorrow and the payment will reflect in your account in 24 – 48 hours. Once again, thank you for your patience and for your feedback. It's customers like you that help us to do better every day.
JS
Jonine S's updateReviewer Update
11 Jul 2023, 16:01Thank you, The Unlimited Group, for your prompt response and feedback, much appreciated.
JS
Jonine S's update11 Jul 2023, 16:01
Reviewer Update
Thank you, The Unlimited Group, for your prompt response and feedback, much appreciated.