DM
Desmond M

1 reviews | Active since May 2020

18 Dec 2020, 07:54

Nonsense Of An INSURANCE!!!

Such a nonsense insurance company. I have made a claim around June, using a primary email and one of their stupid consultants decided to correspond suing a secondary email, waited for weeks sending follow up mails still nothing.

Months later i file 2 more claims as i have 2 policies, still the very same stupid consultant corresponds to the secondary email address now all of my claims are null and void but the company still have the ***** to debit from my account, what kind of satanic behavior is this? i blocked all the debits from the bank but they keep trying to debit using different reference sequence.

Please note you have incurred charges to my account with your attempts to debit and i strongly advise you stop trying to debit and pay back the whole damage within 7 business days or you will be served.

0
Replies (3)
The Unlimited
The Unlimited's reply18 Dec 2020, 10:16
Official
 
Hi Desmond,
 
 We'd like to thank you for bringing the unpleasant experiences you've had with us to light. Please understand that we're truly sorry for letting you down so much and that your idea of who we are is less than pleasant. Kindly note that as long as your policies with us are still active, we may continue to debit your bank account. You will need to cancel your policies if you wish for us to stop debiting you. Please also know that we tried to get in touch with you this morning to discuss what you've posted and unfortunately, we were unable to reach you. When you get the chance to talk, please may you contact us on *** for further assistance. 
DM
Desmond M's update26 Jan 2021, 14:41
Reviewer Update
Good day

Your customer service till today is still looking bad, filed a claim a week ago and there is no communication from the office. how pathetic can this get.
The Unlimited
The Unlimited's reply26 Jan 2021, 19:28
Official
Hi Desmond,

Thank you so much for reaching out to us. We sincerely apologize for the inconvenience caused. Kindly note that we`ve been trying to contact you and assist you with your claim and we are unable to reach you. Please provide us with convenient time to contact you and assist you.