MK
Mpho K
1 reviews | Active since Jun 2014
17 Feb 2021, 22:01
Non-payment of claim
I write this review with a heavy heart, after my dad past away in the middle of January my brother and I assisted our mother with claiming from her policy which is The Unlimited.
When we submitted the claim they promised that the payment will be in the her bank account within 24 hours. Its been a month already and The Unlimited is still giving us the run around with false statement saying my mom owed certain months, after we prove them wrong they are now quiet about the whole situation and we have to do the follow up with them.
I also had a policy with them and cancelled it because they are not to be trusted, do yourself a favor and take a policy with companies that are trusted.
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The Unlimited's replyOfficial
18 Feb 2021, 12:13Hi Mpho,
We're so devastated to hear that your beloved father has passed on. Please accept our deepest condolences. We understand that when you're grieving, the last thing you want to deal with is a strenuous claims process. We sincerely apologise to you and your family if we've made your lives difficult over the last month. Kindly note that we've been trying to reach you so that we can assist you with your claim and unfortunately, we're unable to get through to you. When you get the chance to talk, please leave us a message below and we'll call you back as soon as we can. Alternatively, you can contact us on ***.
We're so devastated to hear that your beloved father has passed on. Please accept our deepest condolences. We understand that when you're grieving, the last thing you want to deal with is a strenuous claims process. We sincerely apologise to you and your family if we've made your lives difficult over the last month. Kindly note that we've been trying to reach you so that we can assist you with your claim and unfortunately, we're unable to get through to you. When you get the chance to talk, please leave us a message below and we'll call you back as soon as we can. Alternatively, you can contact us on ***.
The Unlimited's reply18 Feb 2021, 12:13
Official
Hi Mpho,
We're so devastated to hear that your beloved father has passed on. Please accept our deepest condolences. We understand that when you're grieving, the last thing you want to deal with is a strenuous claims process. We sincerely apologise to you and your family if we've made your lives difficult over the last month. Kindly note that we've been trying to reach you so that we can assist you with your claim and unfortunately, we're unable to get through to you. When you get the chance to talk, please leave us a message below and we'll call you back as soon as we can. Alternatively, you can contact us on ***.
We're so devastated to hear that your beloved father has passed on. Please accept our deepest condolences. We understand that when you're grieving, the last thing you want to deal with is a strenuous claims process. We sincerely apologise to you and your family if we've made your lives difficult over the last month. Kindly note that we've been trying to reach you so that we can assist you with your claim and unfortunately, we're unable to get through to you. When you get the chance to talk, please leave us a message below and we'll call you back as soon as we can. Alternatively, you can contact us on ***.