No service delivery on claim

Pollicy AOS031533

Prior to signing up with the 'Auto Supreme' policy, I voiced concerns about the number of negative reviews on Hello Peter. I ca now see why with the absolute lack of service when submitting a claim. I submitted an online claim in January 2020 for wear and tear on interior of vehicle, which is covered by the policy, which is a free benefit.

After submitting the photos of the interior and licence disc on 17/01/2020 and following up, I was contacted by a claim assessor who asked me to take photos of the front, back and sides of the vehicle. I have taken the photos and sent all necessary documents to ***

It is now 11 March 2020 and no feedback. I have sent countless emails to Customer Care for an update and no reply. There is no SLA in place to provide feedback to clients on claims and the progress of a 'approval' or 'decline'. It not my responsibility to have to call the centre each week to find out what is going on.

Please can you provide me feedback as two months to get an outcome of a claim is simply unacceptable.

As I have stated in my last email to customer care, If I do not get contacted this week, I will simply cancel the policy and pass the evidence onto my attorney as this is not in line with the Consumer Protection Act. You require two successful debits before you can process a claim but take two months to provide an outcome?

Please sort out.