NO service by "Customer (DON't) Care department

If I did not HAVE to give this company a rating, I would not have even given them one star. I have been contacted by one of their marketing agents a while ago. This person wanted to sell me a product that I did not want. Somehow, their records show, that I have accepted this offer, which I did not. I sent them several emails, of which most were deleted WITHOUT THEM EVEN BEING READ by their "Customer (DON'T) Care" department.

When I finally got a call from them, I requested that the money that was deducted from my bank account, be paid back to me. I also requested that a transcript of the conversation I had with the marketing agent, be forwarded to me. This happened more than 2 weeks ago. I am still waiting for the transcript, not even mentioning the refund of my money.