1 reviews | Active since Feb 2017

25 May 2017, 09:40

NO Service at all!!!!!!!!!

<p>I've been struggling to put in a claim since December 2016. Everytime I send through the documents I have to wait until it is assssed which never happens. No feedback given. May 2017 again I try to claim (for the same reason) May 4th the documents was sen through, no feedback received until I had to phone 8 May, after that still no feedback received up until today (25 May). Useless customer care</p>

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Replies (2)
The Unlimited
The Unlimited's reply25 May 2017, 11:03
Official

Hi Martinette, we are really sorry that you’ve had to go through this. This is definitely not how we do business. Our Customer Care team will give you a call and look into this right away so that we can sort this out for you. Thank you, The Unlimited

The Unlimited
The Unlimited's reply30 May 2017, 08:53
Official

Hi Martinette, thanks so much for giving us the opportunity to sort this out for you. We are glad that you’re happy with the outcome and still part of The Unlimited family. if there’s anything else we can do to help, please give us a call on ***. Take care, The Unlimited