YH
Yasteel H
1 reviews | Active since Sept 2019
02 May 2023, 11:00
No Sale No Service
Firstly I am at work, I take the call from the unlimited as I am a client. Brian explains the new offer when I decline the tone of the call changes. He then proceeds to cut the call as I am speaking yet I took time out of my day to take his call.Basically if there is no sale there is no service... very disappointing
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The Unlimited's replyOfficial
02 May 2023, 13:18Hello Yasteel,
Thanks so much for reaching out. Your feedback will help us do better for you and for all our customers. We're here to help and make this right for you. We sincerely apologise for the way the agent handled your call and we assure you that we don’t promote this kind of behaviour from our agents. Kindly send us a private message of the number and time of the call so that we can investigate this matter for you. You're part of The Unlimited family, and we'll make sure we get this sorted.
The Unlimited's reply02 May 2023, 13:18
Official
Hello Yasteel,
Thanks so much for reaching out. Your feedback will help us do better for you and for all our customers. We're here to help and make this right for you. We sincerely apologise for the way the agent handled your call and we assure you that we don’t promote this kind of behaviour from our agents. Kindly send us a private message of the number and time of the call so that we can investigate this matter for you. You're part of The Unlimited family, and we'll make sure we get this sorted.