AL
Amanda L

1 reviews | Active since Aug 2018

20 Aug 2018, 16:08

No regard for patient welfare UPDATE

Well just an update on my previous post. No regard for clients or the situation you find yourself in. Thank you so much The Unlimited for showing us just how considerate and UNDERSTANDING you are with your paying customers. Sorry for you if you don't follow there black and white protocol. There are absolutely no way you can even get them to understand your predicament. Imagine if our teachers in schools were working on that same system. The poor learner who does not fit into the teachers framework of what a pupil should be capable of. Will cancel policy and will request my premiums back. And will defiantly share my experience with all.

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Replies (1)
The Unlimited
The Unlimited's reply21 Aug 2018, 13:01
Official

Hi Amanda,

We’re sorry you feel this way about us. As explained yesterday, the correct procedure was not followed in this situation. Your inter-hospital transfer benefit covers you in the event that your doctor orders that you need to be transferred to another medical facility because the necessary treatment cannot be continued at the current hospital. In such a case, you then need to contact us on the emergency number that we have provided you with and not contact your own ambulance. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.

The Unlimited.

Shifting your life, together.