1 reviews | Active since Aug 2018
No regard for patient welfare
Claim dismissed. We used wrong ambulance service. Really? In a medical situation, 2 o'clock in the morning, on holiday and without any medical information with us, we made the necessary arraignments for my husband to be transported from private hospital to Kimberley. We asked four ambulance services to quote us. The first ambulance service we phoned could not help us within 12 hours, and we needed to get my husband to Kimberley asap. The second ambulance service was already on route to Kimberley with another patient, and would also not be able to help us right away. So on my third call, a got help from Emer G Med. Thanks guys for your help and support. We paid them cash and wanted to claim this money back from The Unlimited. At first they confirmed we are covered for that. After few weeks we phoned for an update. Suddenly they could not refund us, reason was that we used wrong ambulance service. Not knowing the situation and the urgency of my husbands condition. I canceled my policy and will get legal assistance.
Hi Amanda,
We're very sorry about the experience you've had with us and we'd like the opportunity to look into this matter. We will provide you with feedback in the next 24 to 48 hours.
The Unlimited.
Shifting your life, together.
Hi Amanda,
We're very sorry about the experience you've had with us and we'd like the opportunity to look into this matter. We will provide you with feedback in the next 24 to 48 hours.
The Unlimited.
Shifting your life, together.
Hi Amanda,
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you are available to talk, please pop us a message below and we will give you a call.
The Unlimited.
Shifting your life, together.
Hi Amanda,
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you are available to talk, please pop us a message below and we will give you a call.
The Unlimited.
Shifting your life, together.
Hi Amanda,
Thanks for your time on the phone this afternoon. As explained, we are currently looking into this matter and we will be in contact with you on Monday.
The Unlimited.
Shifting your life, together.
Hi Amanda,
Thanks for your time on the phone this afternoon. As explained, we are currently looking into this matter and we will be in contact with you on Monday.
The Unlimited.
Shifting your life, together.
Hi Amanda,
Thanks for your time one the phone this afternoon and for giving us the opportunity to explain how our emergency services work. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited.
Shifting your life, together.
Hi Amanda,
Thanks for your time one the phone this afternoon and for giving us the opportunity to explain how our emergency services work. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited.
Shifting your life, together.
Hi Amanda,
We’re sorry you feel this way about us. As explained yesterday, the correct procedure was not followed in this situation. Your inter-hospital transfer benefit covers you in the event that your doctor orders that you need to be transferred to another medical facility because the necessary treatment cannot be continued at the current hospital. In such a case, you then need to contact us on the emergency number that we have provided you with and not contact your own ambulance. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited.
Shifting your life, together.
Hi Amanda,
We’re sorry you feel this way about us. As explained yesterday, the correct procedure was not followed in this situation. Your inter-hospital transfer benefit covers you in the event that your doctor orders that you need to be transferred to another medical facility because the necessary treatment cannot be continued at the current hospital. In such a case, you then need to contact us on the emergency number that we have provided you with and not contact your own ambulance. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited.
Shifting your life, together.