1 reviews | Active since Oct 2018
No refunds on upfront payment when policy cancelled
I have had a policy with them since 2015 but since reading all the negative reviews from people when they tried to put in a claim , i decided to cancel my policy as well. I did not think it was worth the fights my family was going to have to endure , trying to claim when i am gone I received confirmation the same day that my policy was cancelled and advised that i was no longer covered .Thats all very well but my account was debited on the 30th April and have paid upfront for the month of May ... i cancelled on the 5th May so surely i was entitled to a refund ... the policy is paid in advance for the coming month .. But i was told NO REFUNDS . That is absolute Bull---t . Its no wonder so many people do not want anything to do with this Company and there are so many bad reviews . i took the matter into my own hands and reversed the debit order through the bank . God help them if they try and debit me again .
We’re very heartbroken to hear that some of the reviews you’ve seen about us caused you to cancel your membership. Our family will certainly not be the same without you and we truly regret that we had to lose someone as special as you are. Due to the system we use, we present debit orders for collection 7 days prior to the requested debit date. Our records indicate that the debit orders for both your policies are still pending. If you had not reversed the payments, we would have needed your bank statement so that we can assist you with a refund of the last premium for both policies. Please note that they’ll be no further debits to your account. We’re truly sorry that your last moments with us were so unpleasant.
We’re very heartbroken to hear that some of the reviews you’ve seen about us caused you to cancel your membership. Our family will certainly not be the same without you and we truly regret that we had to lose someone as special as you are. Due to the system we use, we present debit orders for collection 7 days prior to the requested debit date. Our records indicate that the debit orders for both your policies are still pending. If you had not reversed the payments, we would have needed your bank statement so that we can assist you with a refund of the last premium for both policies. Please note that they’ll be no further debits to your account. We’re truly sorry that your last moments with us were so unpleasant.