CT
Claire T
1 reviews | Active since Apr 2017
23 Dec 2021, 20:40
No policy taken.
I have not taken a policy with this group but I am having a debit order go off my account every month. I would like this stopped. I am a single mum with no child support coming in so I don’t take out any additional policies and due to this debit order my actual debit orders bounce due to insufficient funds. I am beyond fuming.
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The Unlimited's replyOfficial
24 Dec 2021, 13:59Hi Claire,
As a single mom, we understand that all the expenses of your household fall on you, so we can only imagine the frustration that an unexpected debit order has caused. Please accept our sincere apologies for what has occurred, and we hope you can understand that this incident goes against the values that we’ve upheld for the past 27 years. Please rest assured that as of today, the policy which was in your name has been cancelled. We’ve requested our admin department to investigate this incident so that we can ascertain how the membership was captured without your consent. We’ll contact you in 5-7 working days to provide you with feedback regarding our findings.
As a single mom, we understand that all the expenses of your household fall on you, so we can only imagine the frustration that an unexpected debit order has caused. Please accept our sincere apologies for what has occurred, and we hope you can understand that this incident goes against the values that we’ve upheld for the past 27 years. Please rest assured that as of today, the policy which was in your name has been cancelled. We’ve requested our admin department to investigate this incident so that we can ascertain how the membership was captured without your consent. We’ll contact you in 5-7 working days to provide you with feedback regarding our findings.
The Unlimited's reply24 Dec 2021, 13:59
Official
Hi Claire,
As a single mom, we understand that all the expenses of your household fall on you, so we can only imagine the frustration that an unexpected debit order has caused. Please accept our sincere apologies for what has occurred, and we hope you can understand that this incident goes against the values that we’ve upheld for the past 27 years. Please rest assured that as of today, the policy which was in your name has been cancelled. We’ve requested our admin department to investigate this incident so that we can ascertain how the membership was captured without your consent. We’ll contact you in 5-7 working days to provide you with feedback regarding our findings.
As a single mom, we understand that all the expenses of your household fall on you, so we can only imagine the frustration that an unexpected debit order has caused. Please accept our sincere apologies for what has occurred, and we hope you can understand that this incident goes against the values that we’ve upheld for the past 27 years. Please rest assured that as of today, the policy which was in your name has been cancelled. We’ve requested our admin department to investigate this incident so that we can ascertain how the membership was captured without your consent. We’ll contact you in 5-7 working days to provide you with feedback regarding our findings.