1 reviews | Active since Oct 2015
No policy received but account debited
Hello there, I took out a policy with Unlimited via telephone during the beginning of August. I was promised that I will receive the policy documents via email and have a review period and if everything is correct the premium will start from the 1st of September 2020, which I was fine with. Last week I still checked my email, no policy, the only email I have is about the free sim card I must collect from clicks, this morning I woke up and my account was debited with R250, but I have not received the policy, how does this work? Please reverse the amount you took as your part of the agreement was not honored. I want to review the policy, and once that has been done THEN can you deduct when I decide to go forward. First time dealing with Unlimited, and this is not a very good impression thus far.
I did receive the policy yesterday, all of a sudden. I did also respond by saying I could see that you tried to call, but I also work in a call center and can only answer my phone after 4 in the afternoon. I also responded by saying that if my R250 is not back in my account by Friday 04/09/2020 I will be taking it further as I only received my policy yesterday and I am fully entitled to my review period BEFORE deductions take place. So if my money is not paid back, I will be contacting my lawyer along with the recording that states that I will receive the policy FIRST to review and THEN if there is no feedback, will my premium start from 01/09/2020
I did receive the policy yesterday, all of a sudden. I did also respond by saying I could see that you tried to call, but I also work in a call center and can only answer my phone after 4 in the afternoon. I also responded by saying that if my R250 is not back in my account by Friday 04/09/2020 I will be taking it further as I only received my policy yesterday and I am fully entitled to my review period BEFORE deductions take place. So if my money is not paid back, I will be contacting my lawyer along with the recording that states that I will receive the policy FIRST to review and THEN if there is no feedback, will my premium start from 01/09/2020