1 reviews | Active since Mar 2012
No policy documents and OTP for Sim swop
I have been calling and calling the unlimited requesting policy documents and the OTP for Sim swop to no avail.
The call center agents are rude and not helpful at all, every time I call I am told the policy documents will be sent to me within 48 hours a week can pass and I have to call again.
When I ask for a reference number for my calls I am told that they do not give reference numbers. The call center agents also do not give their names when one calls. How will one know what you are covered for without policy documents? How can you say there is free airtime sent monthly but it's not going to the recipient. Should the policy documents not be sent to me the unlimited leaves me no choice but to ask all paid premiums be refunded and file a complaint with the ombudsman as this kind of treatment is unacceptable.
We're really sorry to hear about your experience — we understand how frustrating that must have been. An SMS with your reference number to collect your new SIM card at a Clicks store was sent to you on 3 July 2025. We'll send the reference number again via direct message now for your convenience. Your policy documents were also emailed to you on 4 July, and we’ll resend them to you this morning to ensure you have everything you need.
We're really sorry to hear about your experience — we understand how frustrating that must have been. An SMS with your reference number to collect your new SIM card at a Clicks store was sent to you on 3 July 2025. We'll send the reference number again via direct message now for your convenience. Your policy documents were also emailed to you on 4 July, and we’ll resend them to you this morning to ensure you have everything you need.