KM
Kgalalelo M

1 reviews | Active since Jan 2019

08 Oct 2020, 14:00

No payout since july FUSTRATED!!!!!!!!!! :-(

since July 2020 Been making Follow ups of my claim, now am Tired and out for words This is really bad and its my second time writing on hello peter thinking its gonna help but nothing is happening. I don't know what's to say.

0
Replies (3)
The Unlimited
The Unlimited's reply08 Oct 2020, 14:55
Official
Hi Kgalalelo, 

We're so sorry to hear that your claims process has been so daunting. We never intend to make any of our customers as frustrated as you have become and we sincerely apologise for this. We want to make things right and resolve the issue with your claim. A member from our team will be in touch with you shortly.

The Unlimited
The Unlimited's reply08 Oct 2020, 19:06
Official
 
Hi Kgalalelo,
 
Thank you for taking our call today. As advised on the phone, we will follow up on your claim and provide you with feedback before close of business tomorrow. 
The Unlimited
The Unlimited's reply09 Oct 2020, 15:24
Official
Hi Kgalalelo,

Thank you for taking our call today. As discussed on the phone, your claim has been approved and it will be paid today. The funds will reflect in your bank account in the next 24 to 48 hours. Should you need further assistance, please feel free to contact us on ***.