TH
Tanya H

1 reviews | Active since Dec 2017

08 Dec 2017, 13:35

No payout from funeral policy

My dad had a funeral policy with the unlimited and when we contacted them to notify about the death they sent all the documents which we had to fill in and submit. All the documents were sent and it's been 2 months but we've received no payout yet now they say they didn't get the medical questionnaire but all forms were submitted and I have proof on my fone that it was filled in. My guess is that this company is a **** and don't wana pay people out.

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Replies (5)
The Unlimited
The Unlimited's reply08 Dec 2017, 14:08
Official

Hi Tanya, we are very concerned to hear about your experience with us. Please give us the next 24 hours to look into this and we will contact you with feedback. Take care, The Unlimited

TH
Tanya H's update08 Dec 2017, 14:11
Reviewer Update
Thank you for your response. We as a family are extremely disappointed as we had to pay the funeral out of our pockets. We were told that you pay out within 48 hours and now this. My mom has copies of all the documents that has been sent. I will be awaiting your call or
The Unlimited
The Unlimited's reply08 Dec 2017, 15:35
Official

Hi Tanya, thank you for your time on the phone. As promised, we are looking into your claim and we will get back to you as soon as we receive the documents that are delaying the claim. Take care, The Unlimited

TH
Tanya H's update08 Dec 2017, 15:37
Reviewer Update
No one has called me regarding this matter since the complaint was logged so who did you speak to?
The Unlimited
The Unlimited's reply08 Dec 2017, 16:59
Official

Hi Tanya, thank you so much for taking our call. And as explained, we have been talking to Mrs Jacobs about the claim. Take care, The Unlimited